Customer Support Liaison Specialist

3 weeks ago


Rochester, New York, United States Talent Software Services Full time

Job Description

Talent Software Services is seeking a highly skilled Client Experience Associate to join our team. In this role, you will be responsible for delivering exceptional customer experiences through effective communication and problem-solving skills.

Key Responsibilities

  • Research and respond to customer inquiries via phone, email, and mail.
  • Meet performance metrics such as call length and daily call volume.
  • Collaborate with internal teams, vendors, and business partners to resolve customer issues.
  • Develop and deliver training programs for new team members.
  • Pursue ongoing education and training to stay up-to-date on industry regulations, software systems, and best practices.
  • Maintain compliance with company policies and procedures.

Requirements and Qualifications

  • Bachelor's degree in Business Administration or related field.
  • Minimum 6 months work experience in a customer-facing role.
  • Excellent communication and interpersonal skills.
  • Ability to multitask and work under pressure.
  • Strong problem-solving and analytical skills.
  • Proficiency in PC applications and software systems.
  • Availability to work flexible hours and overtime as needed.

Salary Range

$50,000 - $60,000 per year



  • Rochester, New York, United States Innovative Solutions Full time

    Job SummaryWe are seeking a highly skilled and experienced Technical Liaison and Support Specialist to join our Service Delivery team at Innovative Solutions. In this critical role, you will act as a hands-on technical advisor, advocate, and liaison for our clients, providing expert support for their hardware and software needs.Key ResponsibilitiesAs a...


  • Rochester, New York, United States Jackson Hewitt - 3274 Full time

    Job OverviewOur office in Jackson Hewitt - 3274 is seeking a Customer Support Specialist to provide exceptional client experiences. This role involves actively engaging with clients, confirming appointments, following up with past and potential clients, distributing marketing materials, and keeping clients engaged during wait times.We are looking for someone...


  • Rochester, New York, United States State Farm Insurance Full time

    About Us: As a leading provider of insurance services, State Farm Insurance is dedicated to delivering exceptional customer experiences. We offer a dynamic work environment where you can develop your skills and contribute to our mission of protecting what matters most. Our team is looking for a skilled Insurance Customer Care Specialist to join our ranks and...


  • Rochester, New York, United States Kelly Services Full time

    About the JobWe're seeking a highly motivated and organized individual to join our team as a Customer Service Specialist. As a Customer Service Specialist, you will be responsible for handling customer inquiries via phone, email, and walk-in, while ensuring exceptional customer service standards are met. This role involves working closely with internal...


  • Rochester, New York, United States Tri City Rentals Full time

    Job DescriptionWe are seeking a skilled Customer Service Liaison to join our team at Tri City Rentals. As a key member of our community, you will be responsible for coordinating resident services and maintenance repairs. This is a full-time opportunity with an estimated salary range of $45,000 - $55,000 per year.About the Role:Coordinate and manage...


  • Rochester, New York, United States East House Full time

    Job SummaryWe are seeking a highly skilled Administrative Assistant to join our team at East House. As an essential member of our operations, you will provide high-level administrative support across various functions, including program documentation, database management, and report generation.This role involves acting as a liaison between management,...


  • Rochester, New York, United States PrimeFlight Aviation Services Full time

    Company OverviewPrimeFlight Aviation Services offers a stable and growth-oriented environment for those seeking a career in aviation. Our teams focus on maintaining a positive working environment and treating all team members with respect.About This RoleThis role involves working as an Aviation Customer Support Specialist, where you will be responsible for...


  • Rochester, New York, United States Foodlink Inc Full time

    Join Our TeamWe are seeking a highly motivated and experienced professional to fill the role of Professional Development Liaison. This position will be part of our Career Empowerment Initiatives department and will focus on the overall health, wellness, and resiliency of Foodlink Career Fellowship participants and alumni. As a key member of our team, you...


  • Rochester, New York, United States Eclaro Full time

    Make a meaningful impact in your community with this exciting opportunity as an Administrative Support Specialist at Eclaro's client in Rochester, NY.We're seeking a highly organized and detail-oriented individual to provide top-notch administrative support. The successful candidate will be responsible for sorting and distributing incoming mail, reviewing...


  • Rochester, New York, United States ASSA ABLOY Fenestration Full time

    About the RoleWe are searching for a talented professional to fill the position of Customer Service Operations Specialist. As a key member of our team, you will be responsible for completing a variety of tasks and duties that support the success of our Customer Service department.


  • Rochester, New York, United States NESCO Inc Full time

    Job Title: Insurance Services SpecialistWe are looking for a skilled Customer Service Associate to join our team at Nesco Resource. As an Insurance Services Specialist, you will be responsible for delivering exceptional customer service to our clients.Key Responsibilities:Respond to customer inquiries via phone and email in a timely and professional...

  • Cultural Liaison

    3 weeks ago


    Rochester, New York, United States Catholic Charities Family and Community Services Full time

    ResponsibilitiesInterpret medical information accurately and efficiently, ensuring seamless communication between healthcare providers and LEP individuals.Utilize your expertise to navigate complex medical terminology and cultural nuances, providing a safe and supportive environment for patients.Serve as a Cultural Liaison, fostering trust and understanding...


  • Rochester, New York, United States Center for Youth Services Full time

    About the Role:We are seeking a skilled Youth Support Specialist to join our team at Center for Youth Services. This full-time, 12-month position offers a competitive salary of $22.00-$24.75 per hour, with an estimated annual salary of $46,120-$51,500.Job Description:The Re-engaging Teens; Restoring Justice Program (RTRJ) focuses on supporting young people...


  • Rochester, New York, United States Eden Senior Care Full time

    Job OverviewThe Regional Hospital Liaison will serve as the primary connection between designated hospitals and Eden Senior Care. This role focuses on fostering relationships, evaluating patient needs, and ensuring smooth transitions into our care facilities.About UsEden Senior Care is a growing healthcare management company specializing in Skilled Nursing,...


  • Rochester, New York, United States NESCO Inc Full time

    Nesco Resource Job DescriptionWe are seeking a Customer Service Associate to join our team on a short-term assignment in Rochester, NY.Key Responsibilities:Respond to inbound calls and emails, addressing customer inquiries and resolving issues.Correspond with internal partners, clients, and insurance carriers via email queue.Leverage COBRA knowledge to...


  • Rochester, New York, United States Eden Senior Care Full time

    About Eden Senior CareEden Senior Care is a leading healthcare management company, founded in 2016, with a mission to support the success of each community it operates. We provide strong leadership, corporate support, and resources to help our communities achieve their goals.Our ApproachWe promote and encourage the success of each employee and value the...


  • Rochester, New York, United States Eden Senior Care Full time

    Eden Senior Care, a leading healthcare management company, is seeking an experienced Social Worker to fill the role of Regional Hospital Liaison. This is an exciting opportunity for a motivated and results-driven professional to join our team.We are looking for someone who is passionate about providing exceptional care and support to seniors and their...


  • Rochester, New York, United States State Farm Insurance Full time

    About the Role: State Farm Insurance is seeking a skilled Customer Experience Liaison to ensure seamless interactions with valued customers. This key role plays a critical part in delivering exceptional customer experiences, providing accurate and timely information regarding insurance products and services.Responsibilities:Assist customers with inquiries,...


  • Rochester, New York, United States Paychex Full time

    OverviewThe role of a Customer Support Specialist at Paychex involves providing top-notch service to clients and ensuring their claims and complaints are resolved fairly. You will be responsible for maintaining good customer relations, educating clients about our services, and resolving complex problems.ResponsibilitiesLiaise with H&B inside and field sales...


  • Rochester, New York, United States Jewish Community Center of Greater Rochester INC Full time

    Jewish Community Outreach CoordinatorWe are seeking a dedicated and organized Jewish Community Outreach Coordinator to join our team at the Jewish Community Center of Greater Rochester INC. This is a full-time, year-round position that requires excellent communication and project management skills.Job Summary:Develop and implement a comprehensive outreach...