Technical Support Associate

19 hours ago


Rochester, New York, United States Spectrum Full time
About Spectrum's Mission

Spectrum's mission is to deliver exceptional customer experiences through innovative technology and personalized support. We believe in empowering our employees to grow and develop in their careers while making a positive impact on our customers' lives.


Job Description

We are seeking a highly skilled Mobile Customer Service Representative to join our team. As a representative, you will work closely with customers to resolve technical issues and improve their overall experience.


Responsibilities
  • Provide timely and effective resolution to customer inquiries and issues related to mobile products and services.
  • Analyze customer needs and develop solutions to meet their requirements.
  • Collaborate with internal teams to resolve complex technical issues.
  • Stay up-to-date on product knowledge and industry trends to provide expert-level support.

Requirements
  • High school diploma or equivalent required.
  • 6 months or more of customer service experience preferred.
  • Ability to read, write, speak, and understand English fluently.
  • Strong problem-solving and communication skills.

Salary and Benefits

The estimated salary for this position is between $20.00 and $27.80 per hour, depending on experience and qualifications. Additionally, we offer a comprehensive benefits package that includes:

  • Industry-leading retirement savings and 401(k) plans.
  • Comprehensive health insurance options.
  • Dental and vision plans.
  • Flexible spending accounts.
  • Paid training and time off.
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