Customer Service Support Specialist

3 days ago


Rochester, New York, United States Hustle Notice Biz Full time
Company Overview: Communiboost is a dynamic organization committed to delivering exceptional customer service. Our team is dedicated to providing support and solutions that exceed our clients' expectations.

Salary: $18.50 - $28.50 per hour, depending on experience and qualifications.

Job Description: As an Entry Level Customer Service Assistant, you will serve as the primary point of contact for clients, assisting with inquiries, resolving issues, and providing accurate information regarding products and services. You will work collaboratively with team members to improve customer service processes and practices. This role is ideal for someone who thrives in a fast-paced environment, possesses excellent communication skills, and is eager to develop their customer service skills.

Key Responsibilities:
  • Assist customers with inquiries and provide accurate information regarding products and services.
  • Respond to customer emails, phone calls, and chat messages in a timely manner.
  • Resolve customer complaints and issues by identifying the root cause and offering appropriate solutions.
  • Maintain records of customer interactions and transactions in our database.


Required Skills and Qualifications: High school diploma or equivalent required. Strong interpersonal and communication skills. Ability to manage multiple tasks in a fast-paced environment. Detail-oriented and organized. Proficiency in Microsoft Office Suite (Word, Excel, Outlook).

Benefits: Health, dental, and vision insurance. 401(k) plan with company match. Paid time off and holidays. Professional development and training opportunities. Collaborative and innovative work environment.

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