Aviation Customer Support Specialist

5 days ago


Rochester, New York, United States PrimeFlight Aviation Services Full time

Company Overview

PrimeFlight Aviation Services offers a stable and growth-oriented environment for those seeking a career in aviation. Our teams focus on maintaining a positive working environment and treating all team members with respect.

About This Role

This role involves working as an Aviation Customer Support Specialist, where you will be responsible for providing top-notch service to passengers and ensuring seamless check-in and boarding processes.

Key Responsibilities

  • Greet and assist passengers at the airport with check-in, boarding, and general inquiries
  • Provide accurate information on flight schedules, gate assignments, and airport services
  • Handle passenger check-in and baggage processing efficiently and courteously
  • Assist passengers with self-service kiosks and online check-in procedures
  • Effectively resolve customer issues and complaints in a professional and timely manner

What We Offer

  • $45,000 - $60,000 per year, based on location and experience
  • A comprehensive benefits package, including health, dental, vision, and life insurance
  • A 401(k) plan with company matching
  • Paid time off and holidays
  • Opportunities for career advancement and growth
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