Customer Service Specialist

1 week ago


Florence, South Carolina, United States Associates Asset Recovery Full time

About the Role
At Associates Asset Recovery, we depend on skilled professionals to engage with our esteemed clients who may have inquiries or issues. We are seeking a proficient call center agent to manage a significant volume of both incoming and outgoing calls. The ideal candidate will be a fast learner, capable of memorizing scripts and adjusting them as needed during interactions.

Key Responsibilities

  • Manage a high volume of inbound and outbound calls efficiently.
  • Adhere to communication scripts while utilizing knowledge of the company's offerings to deviate from the script when required.
  • Assess customer needs, investigate issues, resolve complaints, and provide effective solutions.
  • Maintain accountability for calls throughout the entire process of a customer's request, including follow-ups with the escalation team.

Essential Duties

  • Memorize service offerings and fees, referring to them during calls.
  • Foster positive relationships by exceeding expectations in customer service, ensuring all inquiries, cancellations, and confirmations are addressed appropriately.
  • Retain acquired knowledge to handle calls more swiftly and effectively.

Required Skills and Qualifications

  • High school diploma or equivalent.
  • Experience in a call center or customer support environment.
  • Excellent active listening and verbal communication abilities.
  • Strong problem-solving skills.
  • Capability to multitask and manage time efficiently.


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