Customer Engagement Specialist
2 weeks ago
Tom Gill Chevrolet is a leading automotive dealership situated in Florence, Kentucky, renowned for its commitment to excellence in customer service.
About Tom Gill Chevrolet:
As the largest volume Chevrolet dealership and pre-owned vehicle retailer in Northern Kentucky, we take pride in fostering a lifetime experience for our customers and staff alike. With over two decades of service in the Cincinnati and Northern Kentucky region, our family-operated business is dedicated to community involvement and employee development. We currently employ a diverse team of over 100 individuals and are continually seeking exceptional talent to enhance our customer service experience.
Position Summary:
The role of the Customer Engagement Specialist is pivotal in ensuring that our vehicle sales clients receive a warm welcome at Tom Gill Chevrolet. This position entails greeting customers, facilitating their check-in process, and connecting them with the appropriate sales personnel. Additionally, the specialist will manage walk-in customers by implementing a systematic rotation to ensure prompt service. The primary goal is to guarantee that every customer's initial experience at Tom Gill Chevrolet is unparalleled.
Benefits:
- Comprehensive Training Program
- Health Coverage
- 401K Retirement Plan with Matching
- Vision and Dental Insurance
- Career Advancement Opportunities
- Employee Discount Program
- Flexible Work Schedule
Key Responsibilities:
- Professionally greeting customers upon arrival at the dealership.
- Facilitating the check-in process for customers.
- Notifying the relevant sales personnel of customer arrivals.
- Implementing a rotation system for walk-in customers to ensure timely service.
- Maintaining a tidy and organized work environment.
- Assisting with various tasks to uphold a high standard of customer satisfaction.
Qualifications:
- Exemplary Professionalism
- Strong Accountability
- Integrity and Honesty
- Commitment to Excellence
- Motivated and Results-Oriented
- Exceptional Communication Skills
- Desire for Continuous Learning and Improvement
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