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Customer Service Specialist

2 months ago

Florence, South Carolina, United States Associates Asset Recovery Full time
Position Overview

At Associates Asset Recovery, we depend on skilled professionals to engage with our esteemed clients who may have inquiries or issues. We are seeking a proficient customer service specialist to manage a significant volume of incoming and outgoing calls. The ideal candidate will be a fast learner capable of memorizing scripts and adjusting them as needed during interactions.

Key Responsibilities
  • Manage a high volume of inbound and outbound calls efficiently.
  • Adhere to communication scripts while utilizing knowledge of the company's offerings to deviate when required.
  • Assess customer needs, investigate issues, resolve complaints, and provide effective solutions.
  • Maintain responsibility for calls throughout the entire process of a customer's request, including follow-ups with the escalation team.
Core Duties
  • Retain information regarding client services and fees for reference during calls.
  • Foster positive relationships by exceeding expectations in customer service, ensuring all inquiries, cancellations, and confirmations are addressed appropriately.
  • Utilize learned information to handle calls more swiftly and effectively.
Essential Qualifications
  • High school diploma or equivalent.
  • Experience in a call center or customer support environment.
  • Strong active listening and verbal communication abilities.
  • Proficient problem-solving skills.
  • Capability to multitask and manage time efficiently.

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