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Customer Experience Specialist

2 months ago

Florence, South Carolina, United States Tom Gill Chevrolet Full time
Job Overview

Tom Gill Chevrolet, a leading automotive dealership, is seeking a dedicated individual to enhance our customer interactions. Our establishment is renowned for its commitment to providing an exceptional experience for both clients and staff.

About Tom Gill Chevrolet:

As the largest volume Chevrolet dealership and pre-owned vehicle retailer in Northern Kentucky, we pride ourselves on fostering a culture of growth and development. With over 20 years of service in the Cincinnati and Northern Kentucky regions, our family-owned business is deeply rooted in the community. We currently employ a team of over 100 professionals and are continuously searching for talented individuals to contribute to our mission of delivering unparalleled customer satisfaction.

Position Summary:

The role of the Customer Experience Specialist is pivotal in ensuring that our vehicle sales clients receive a warm welcome at Tom Gill Chevrolet. This position involves greeting customers, managing their check-in process, and connecting them with the appropriate product specialists. Additionally, the specialist will implement a systematic approach to introduce walk-in customers to available team members, ensuring that every visitor's initial experience is outstanding.

Benefits Offered:

  • Comprehensive Training Program
  • Health Coverage
  • 401K Matching
  • Vision and Dental Insurance
  • Career Advancement Opportunities
  • Employee Discount Program
  • Flexible Work Schedule

Key Responsibilities:

  • Professionally greet customers both in-store and on the lot.
  • Facilitate customer check-ins upon arrival.
  • Notify the relevant product specialist of customer presence.
  • Utilize a rotation system to manage walk-in customer assignments.
  • Maintain a tidy and organized work environment.
  • Assist with various tasks to ensure a superior customer experience.

Qualifications:

  • Exemplary Professionalism
  • Strong Accountability
  • Integrity and Honesty
  • Commitment to Excellence
  • Motivated and Results-Oriented
  • Outstanding Communication Skills
  • Willingness to Learn and Grow