Customer Service Specialist
2 months ago
Overview: At Associates Asset Recovery, we depend on skilled professionals to engage with our esteemed clients who may have inquiries or issues. We are in search of a proficient customer service specialist to manage a significant volume of both incoming and outgoing communications.
Key Responsibilities:
- Manage a high volume of calls efficiently and effectively.
- Utilize communication scripts while demonstrating flexibility to address unique customer situations.
- Assess customer requirements, investigate concerns, resolve issues, and offer appropriate solutions.
- Maintain accountability for calls throughout the entire process, including necessary follow-ups with the escalation team.
Essential Duties:
- Acquire and retain knowledge of service offerings and fees to reference during interactions.
- Foster positive relationships by exceeding expectations in customer service, ensuring all inquiries, cancellations, and confirmations are addressed properly.
- Retain information effectively to enhance call handling speed and efficiency.
Required Skills and Qualifications:
- High school diploma or equivalent.
- Experience in a customer support or call center environment.
- Exceptional active listening and verbal communication abilities.
- Strong problem-solving skills.
- Capability to multitask and manage time proficiently.
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