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Customer Service Representative
2 months ago
Terminix Service, Inc. is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our office team, you will be responsible for providing exceptional customer service to our clients and helping to drive business growth.
Key Responsibilities- Customer Service: Handle medium to high call volume managing inbound and outbound phone calls, develop and nurture customer relationships to retain customers, build new business/customers, and meet and exceed customers' expectations.
- Account Management: Oversee account management, maintaining a focus on customer service to prevent loss of customers/closed accounts.
- Product Knowledge: Understand Terminix Service, Inc. services and products to clearly share with customers, offer customer solutions with products and services to meet their needs and resolve any pest and other issues.
- General Office Duties: Create reports, assist with scheduling customer appointments, process payment and invoices, and utilize company vehicle to complete bank deposits, post office, and other company business during the workday.
- Prior call center AND/OR customer service work experience.
- Demonstrated sales ability.
- Ability to discuss service and speak knowledgeably to customers.
- Ability to upsell services to customers.
- Ability to work well under pressure and deal with difficult situations or customers to diffuse situation and help resolve the problem.
- Valid Driver's license required.
- Prefer prior Office experience, including billing, collections, sales, etc.
Terminix Service, Inc. is a locally owned, independent business with its home office in Columbia, SC. We provide exceptional Commercial & Residential Pest Control Services from 56 branches across South Carolina, western North Carolina, and the CSRA region of Georgia. We are a unique blend of a family business and major corporation, recognized for being among the top 10 pest control companies in the country.
We believe in hiring extraordinary people and providing them with the opportunities and benefits that they need to reach both professional and personal success. As a family business, we know that our success comes from our people. Nearly half of our employees have worked with us for more than five years.
