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Front Desk Representative

2 months ago


Salem, New Hampshire, United States Wyndham Hotels & Resorts Full time
Job Summary

The Front Desk Agent is responsible for providing exceptional service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

This role requires a high level of attention to detail, effective communication skills, and the ability to multitask in a fast-paced environment.

Key Responsibilities
  • Provide warm and friendly greetings to all guests
  • Process check-ins and check-outs efficiently and accurately
  • Manage room assignments and key cards
  • Handle guest inquiries and resolve issues in a timely manner
  • Maintain a clean and organized front desk area
Requirements

To be successful in this role, you will need:

  • High school diploma or equivalent required
  • Previous experience in a hotel or customer service role preferred
  • Excellent communication and interpersonal skills
  • Ability to work in a team environment and adapt to changing situations
  • Basic computer skills and knowledge of hotel software
About Wyndham Hotels & Resorts

Wyndham Hotels & Resorts is a leading hotel franchisor with over 9,000 hotels in more than 80 countries. We offer a diverse range of brands and experiences to suit every traveler's needs.

As a Front Desk Agent with Wyndham, you will be part of a dynamic team that is dedicated to providing exceptional service and creating memorable experiences for our guests.