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Front Desk Representative
2 months ago
The Front Desk Agent is responsible for providing exceptional service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.
This role requires a high level of attention to detail, effective communication skills, and the ability to multitask in a fast-paced environment.
Key Responsibilities- Provide warm and friendly greetings to all guests
- Process check-ins and check-outs efficiently and accurately
- Manage room assignments and key cards
- Handle guest inquiries and resolve issues in a timely manner
- Maintain a clean and organized front desk area
To be successful in this role, you will need:
- High school diploma or equivalent required
- Previous experience in a hotel or customer service role preferred
- Excellent communication and interpersonal skills
- Ability to work in a team environment and adapt to changing situations
- Basic computer skills and knowledge of hotel software
Wyndham Hotels & Resorts is a leading hotel franchisor with over 9,000 hotels in more than 80 countries. We offer a diverse range of brands and experiences to suit every traveler's needs.
As a Front Desk Agent with Wyndham, you will be part of a dynamic team that is dedicated to providing exceptional service and creating memorable experiences for our guests.