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Front Desk Representative

4 weeks ago


Salem, Oregon, United States Residence Inn Salem Full time
Job Title: Front Desk Agent

Residence Inn Salem is seeking a highly skilled and customer-focused Front Desk Agent to join our team. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable stay.

Key Responsibilities:
  • Provide attentive and courteous service to guests during check-in, throughout their stay, and at checkout.
  • Maximize room revenue and occupancy by effectively managing room assignments and rates.
  • Respond to guest inquiries and resolve any issues in a timely and professional manner.
  • Process guest payments and handle cash handling and credit policies.
  • Stay up-to-date on hotel promotions, packages, and special events to provide guests with personalized recommendations.
  • Collaborate with other hotel departments to ensure seamless guest experiences.
Requirements:
  • High school diploma or equivalent required.
  • Previous experience in a hotel or customer service role preferred.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and multitask effectively.
  • Proficiency in computer systems and software.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.