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Front Desk Representative
4 weeks ago
Residence Inn Salem is seeking a highly skilled and customer-focused Front Desk Agent to join our team. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable stay.
Key Responsibilities:- Provide attentive and courteous service to guests during check-in, throughout their stay, and at checkout.
- Maximize room revenue and occupancy by effectively managing room assignments and rates.
- Respond to guest inquiries and resolve any issues in a timely and professional manner.
- Process guest payments and handle cash handling and credit policies.
- Stay up-to-date on hotel promotions, packages, and special events to provide guests with personalized recommendations.
- Collaborate with other hotel departments to ensure seamless guest experiences.
- High school diploma or equivalent required.
- Previous experience in a hotel or customer service role preferred.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and multitask effectively.
- Proficiency in computer systems and software.
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.