Sales Associate

5 days ago

Salem, New Hampshire, United States Drybar Shops Full time

Job Summary:

Drybar Shops is seeking a highly skilled and customer-focused Sales Associate/Customer Service Representative to join our team. As a Sales Associate, you will be responsible for providing exceptional customer service, driving sales, and maintaining a positive and welcoming shop atmosphere.

Key Responsibilities:

  • Lead the client experience from check-in to check-out, ensuring Drybar standards are upheld and creating a memorable experience for the client.
  • Set the tone of a positive shop atmosphere by approaching the day as if hosting a party.
  • Troubleshoot any reservation system issues, make changes to Client Profiles, optimize appointments to fit business needs, and check notes to ensure clients' needs are met.
  • Maintain overall shop cleanliness by conducting walkthroughs behind the bar and keeping the front desk and bar area clean.
  • Keep the shop looking fresh. Bartender side work includes activities such as dusting, cleaning, sweeping, inventory, cleaning dishes/glasses, re-stocking product shelves, and other similar duties.

Requirements:

  • Experience in a fast-paced, customer service-centric environment.
  • Previous experience with Point-of-Sale (POS) Systems strongly preferred.
  • Previous salon/spa experience preferred but not required.
  • High school diploma or equivalent.
  • Ability to work at a sustained, fast pace.
  • Excellent problem-solving and troubleshooting skills.
  • Track record in providing over-the-top, amazing customer service
  • Ability to multitask with ease.
  • Frequently required to stand and/or walk for duration of 6-8 hour long shifts.
  • Has the technical ability and skills to operate a point-of-sale system.
  • Problem solver uses logic and support resources to solve problems at the front desk.
  • Maintains professional demeanor under pressure.
  • Must have weekend availability.
  • Drybar Shops follows all applicable federal, state, and local laws regarding background checks.

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