Customer Service Representative

3 days ago

Salem, New Hampshire, United States House of Sport Full time

About Us:

House of Sport, a DICK'S Sporting Goods destination, is a place where athletes can experiment and play. Our community-driven store is dedicated to sport, where we elevate experiences, deliver first-class service, and inspire our teammates.

We strive to create an inclusive and diverse workforce, reflecting the communities we serve. Our team plays a critical role in creating confidence and excitement by equipping athletes to achieve their dreams.

Job Summary:

The Customer Service Specialist is responsible for providing exceptional customer experiences by creating an exceptional shopping experience through eagerness to help, in-depth product knowledge, high brand and execution standards, and efficient execution of Front-End operations.

Key Responsibilities:

  • Greet everyone and proactively approach customers to understand their needs and support their shopping experience.
  • Serve as primary customer service provider at the front end and liaison between customers and management.
  • Provide register coverage as needed and ensure strong customer service standards are met by supporting cashiers through complex transactions.
  • Assist manager with department scheduling, directing workflow, daily associate assignments, and monitoring department presentation standards.
  • Uphold company merchandising and presentation standards by following established floor sets, signage requirements, price changes, inventory presentation and replenishment standards.
  • Promote and provide training to new and current teammates on company programs.
  • Adhere to established policies and procedures related to safety, loss prevention, and standard operating procedures.
  • Create an inclusive store environment where everyone feels welcome, safe, and is treated with respect.
  • Take an all-hands-on-deck approach to support the team across the store.

Requirements:

  • Prior retail sales, cashier, or customer-focused experience preferred.
  • Ability to stand, bend, stoop, reach, push, pull, and lift 15 to 35 lbs. items occasionally.
  • Ability to work extended periods of time standing or walking.
  • Ability to perform repetitive motions for short periods of time.

Clearance Requirements:

Based on the location of the House of Sport, you may be required to submit relevant state-mandated clearances to supervise minors.

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