Front Desk Agent Supervisor

5 months ago

WinstonSalem, United States Embassy Suites Winston Salem Full time

Everwood is a fast-growing hospitality management company that is looking for you. We take pride in creating memorable experiences for our associates, guests, ownership, and our communities. We care for people so they can be their best Care is at the heart of what we do.

Job Description

The Front Desk Supervisor is responsible for supervising the guest services team to ensure the completion of essential duties necessary for an efficient Front Desk operation.

Responsibilities will include but not be limited to:

  • Respond to all guests' requests, problems, complaints and/or accidents presented at the front desk or through reservations, comment cards, letters and/or phone calls, in an attentive, courteous, and efficient manner. Follow up to ensure guest satisfaction.
  • Attend daily and monthly room meetings.
  • Participate in the required M.O.D. program as scheduled.
  • Work at the front desk, concierge, and bell desk as appropriate.
  • Maintain a professional working relationship and promote open lines of communication with managers, associates, and other departments.
  • Work closely with accounting on follow-up items, i.e., returned checks, rejected credit cards, associate discrepancies, etc.
  • Ensure staff greet and welcome all guests approaching the Front Desk in accordance with company SOP"'s.
  • Ensure implementation of all company policies and house rules. Understand hospitality terms.
  • Assist in the preparation of revenue and occupancy forecasting.
  • Ensure correct and accurate cash handling at the front desk.
  • Ensure that associates are, always, attentive, friendly, helpful, and courteous to all guests, managers, and other associates.
  • Focus the Guest Services Department on their role in contributing to the Guest Service and audit scores.
  • Monitor all V.I.P.s, special guests, and requests.
  • Review daily guest services work and activity reports generated by Night Audit.
  • Be familiar with all Brand Rewards programs and offers.
Basic Qualifications
  • High school education, GED, or equivalent experience.
  • Minimum 3 years of experience working in guest services is required with at least one of those in a supervisory role.
  • Outstanding management, organization, communication, and leadership skills.
  • Highly organized and detail-oriented.
  • Must be able to abide by the company appearance standards and compliance with the designated uniform.
  • Must be able to work any shift, weekends, holidays, and special events, as needed.
  • Must have employment eligibility in the U.S.
Physical requirements:
  • Basic office skills, experience with personal computer & Microsoft Office, and general office equipment.
  • Regularly required to sit, stand, walk, bend, and use hands to handle objects, tools, or controls.
  • Must lift to 50 lbs. and work most shifts in a standing position.
  • Must have a valid driver"'s license from the applicable state.
  • Weekend availability is a must.

The Company provides equal employment opportunities to allindividuals regardless of their race, color, creed, religion, gender, age,sexual orientation, national origin, disability, veteran status, or any othercharacteristic protected by state, federal, or local law.

  • Front Desk Agent

    2 months ago

    Salem, United States The Cove Full time

    Description Location: 40 Bridge St, Salem, MA JOB SUMMARY We are in need of an enthusiastic Front Desk Agent to embody hospitality at The Cove Hotel. This position involves more than typical front desk tasks; it's about creating outstanding guest experiences and ensuring each stay is unforgettable. You will oversee operations at our sister location as well...

  • Front Desk Agent

    4 months ago

    Winston-Salem, United States Embassy Suites Winston Salem Full time

    The Front Desk Clerk is responsible for providing attentive, courteous, and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Education & Experience: College coursework in related fields is helpful. Experience in a hotel or a related field preferred. High School Diploma or...

  • Front Desk Representative

    3 weeks ago

    Salem, Massachusetts, United States The Cove Full time

    Job SummaryThe Cove Hotel is seeking a highly skilled Front Desk Agent to provide exceptional guest experiences and ensure seamless operations at our sister location. As the friendly face of our hotels, you will make a lasting impression on our guests, ensuring that every interaction is significant. Your aim is to ensure every guest feels valued,...

  • Front Desk Hospitality Specialist

    3 weeks ago

    Salem, Oregon, United States The Cove Full time

    Job Summary:We are seeking a highly skilled Front Desk Agent to provide exceptional guest experiences at The Cove Hotel.This role involves more than typical front desk tasks; it's about creating unforgettable stays and ensuring seamless operations at our sister location.You will be the friendly face of our hotels, making a lasting impression on our guests...

  • Front Desk Representative

    4 weeks ago

    Salem, Massachusetts, United States The Cove Full time

    Job SummaryThe Cove Hotel is seeking a skilled Front Desk Agent to provide exceptional guest experiences and ensure seamless operations at our sister location. As the friendly face of our hotels, you will make a lasting impression on our guests, ensuring that every interaction is significant.Responsibilities Maintain a clean and well-stocked front desk area,...

  • Front Desk Representative

    1 month ago

    Salem, Oregon, United States The Cove Full time

    Job OverviewThe Cove Hotel is seeking a highly skilled and enthusiastic Front Desk Agent to provide exceptional guest experiences and ensure seamless operations at our sister location.Key Responsibilities:Provide warm and genuine welcomes to guests, ensuring a positive first impression.Answer guest inquiries and address complaints with patience and...

  • Front Desk Representative

    4 weeks ago

    Winston-Salem, North Carolina, United States Dave & Buster's, Inc. Full time

    Job SummaryWe are seeking a highly skilled and enthusiastic Front Desk/Host to join our team at Dave & Buster's, Inc. As a Front Desk/Host, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their visit.Key Responsibilities:Deliver exceptional guest service, ensuring a positive and...

  • Front Desk Agent

    5 months ago

    Salem, United States Residence Inn Salem Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Front Desk Agent at Fairfield Inn Winston Salem

    6 months ago

    Winston-Salem, United States Summit Hospitality Group Full time

    Job Type Full-time Description Full job descriptionSUMMIT HOSPITALITY GROUP: GUEST SERVICE REPRESENTATIVE JOB DESCRIPTION SUMMARY: The Hotel Guest Service Rep. for Summit Hospitality Group is responsible for providing our guest with memorable service all while conducting various daily operations.Daily operations consists of guest interaction by recording and...

  • Front Desk Agent

    3 weeks ago

    Salem/Oregon/US Residence Inn Salem Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Front Desk Associate

    4 weeks ago

    Salem, Virginia, United States VP Management Full time

    Front Desk Associate RoleThe front desk associate is the first point of contact for our guests, and we're looking for a friendly and customer service-oriented individual to join our team at VP Management in Salem, VA. The ideal candidate will have experience working in a fast-paced environment and be able to juggle multiple tasks at once.Duties &...

  • Dental Front Desk Administrator

    2 months ago

    Salem, United States High End Hiring Full time

    Private practice family dental office is looking to train our perfect Front Desk Receptionist. We want someone with a firm background in dental who loves the field and wants to learn more! Candidate must be upbeat, friendly, responsible, and have Dental office experience (At least one-year) We are looking for someone who wants to grow a practice with us....

  • Night Auditor

    4 months ago

    Salem, United States Salem Waterfront Hotel & Suites Full time

    Description Responsible for reconciling hotel paperwork, posting to guest accounts. Closing the day, greeting all guest in a pleasant, courteous and enthusiastic manner while registering guest information and settling guest accounts for the hotel. Manage phone activity including providing general knowledge to callers. Manage walk-in traffic. Register and...

  • Help Desk Technician II

    1 month ago

    Salem, Oregon, United States HexaQuEST Global, Inc. Full time

    Job Title: Help Desk Technician II Job Summary: We are seeking a skilled Help Desk Technician II to join our team at HexaQuEST Global, Inc. Key Responsibilities: * Assist end users in resolving hardware and software issues through telephone calls and email communication * Diagnose problems and perform troubleshooting activities * Document, track, and...

  • Help Desk Technician II

    3 weeks ago

    Salem, Oregon, United States HexaQuEST Global, Inc. Full time

    Job Description:Candidate Must Be Local to OregonWe are seeking a skilled Help Desk Technician II to join our team at HexaQuEST Global, Inc. The ideal candidate will be responsible for assisting end users in resolving hardware and software issues by fielding telephone calls and email communication, diagnosing problems and performing troubleshooting...

  • Epic Clinical Service Desk Analyst

    6 months ago

    Winston-Salem, United States HCTec Full time

    POSITION SUMMARY: The Clinical Service Desk Analyst is responsible for providing Tier 1 support to patients, physicians, and hospital staff for EHR-related hospital applications primarily focused on clinical software needs. Experience: · 1-year Epic clinical experience as end user, credentialed trainer, or other relevant clinical experience · 2 years'...

  • Night Auditor

    1 month ago

    Salem, United States The Hotel Salem Full time

    Description We're looking for a positive and professional Night Auditor to deliver an exceptional experience to every guest at our hotel. As a front-of-house team member, you'll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. As an overnight...

  • Medical Office Coordinator

    4 weeks ago

    Winston-Salem, North Carolina, United States Bella Sol Medical Spa, PLLC Full time

    Key Responsibilities:As a Medical Office Coordinator at Bella Sol Medical Spa, PLLC, you will be responsible for managing front desk operations, including answering phone calls, scheduling appointments, and providing exceptional customer service. You will also be responsible for clinical duties, such as drawing labs for patients, taking and recording vital...

  • Massage Therapist

    1 month ago

    Winston-Salem, United States Massage Envy Full time

    Overview: Where Better Careers Begin! Massage Envy Winston-Salem Hanes Mall Blvd: 1271 Creekshire Way Winston-Salem, NC 27103 Are you looking to grow your career with a team that values, supports & empowers you? The difference you'll make in clients' lives is the biggest reward for any massage therapist, but our environment helps you enjoy more of what you...

  • Reservations Coordinator

    4 weeks ago

    Salem, Oregon, United States Marriott Hotels Resorts Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Reservations Agent to join our team at Marriott International. As a key member of our front desk team, you will be responsible for processing all reservation requests, changes, and cancellations received by phone, fax, or mail.Key ResponsibilitiesProcess reservation requests, changes, and...