Front Desk Representative
2 days ago
The Cove Hotel is seeking a highly skilled and enthusiastic Front Desk Agent to provide exceptional guest experiences and ensure seamless operations at our sister location.
Key Responsibilities:
- Provide warm and genuine welcomes to guests, ensuring a positive first impression.
- Answer guest inquiries and address complaints with patience and professionalism.
- Handle all incoming calls and either redirect them or take messages.
- Receive and distribute letters, packages, and deliveries.
- Monitor office supplies and place orders as needed.
- Keep accurate and updated records and files.
- Assist with additional tasks as assigned, such as travel arrangements and scheduling.
- Oversee operations at The Beverly Hotel, ensuring seamless contactless check-ins and guest satisfaction.
- Guide guests through their entire stay, from check-in to check-out, ensuring their needs are met.
- Share local area highlights and recommendations with guests.
Requirements:
- Proven experience as a front desk representative, agent, or similar role.
- Familiarity with office equipment (e.g., fax machines, printers).
- Knowledge of office management and basic bookkeeping.
- Proficient in English (both oral and written).
- Excellent knowledge of MS Office (especially Excel and Word).
- Strong communication and interpersonal skills.
- Good organizational and multitasking abilities.
- Problem-solving skills.
- Customer service orientation.
- High School diploma; additional qualifications are a plus.
About The Cove Hotel
We believe in creating a supportive and engaging work environment where every team member feels valued and empowered. We offer competitive compensation, opportunities for growth, and a chance to be part of a dedicated team committed to excellence.
If you have a passion for hospitality and a knack for making people smile, we'd love to hear from you.
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