Front Desk Representative

2 days ago

Salem, Oregon, United States The Cove Full time
Job Overview

The Cove Hotel is seeking a highly skilled and enthusiastic Front Desk Agent to provide exceptional guest experiences and ensure seamless operations at our sister location.

Key Responsibilities:

  • Provide warm and genuine welcomes to guests, ensuring a positive first impression.
  • Answer guest inquiries and address complaints with patience and professionalism.
  • Handle all incoming calls and either redirect them or take messages.
  • Receive and distribute letters, packages, and deliveries.
  • Monitor office supplies and place orders as needed.
  • Keep accurate and updated records and files.
  • Assist with additional tasks as assigned, such as travel arrangements and scheduling.
  • Oversee operations at The Beverly Hotel, ensuring seamless contactless check-ins and guest satisfaction.
  • Guide guests through their entire stay, from check-in to check-out, ensuring their needs are met.
  • Share local area highlights and recommendations with guests.

Requirements:

  • Proven experience as a front desk representative, agent, or similar role.
  • Familiarity with office equipment (e.g., fax machines, printers).
  • Knowledge of office management and basic bookkeeping.
  • Proficient in English (both oral and written).
  • Excellent knowledge of MS Office (especially Excel and Word).
  • Strong communication and interpersonal skills.
  • Good organizational and multitasking abilities.
  • Problem-solving skills.
  • Customer service orientation.
  • High School diploma; additional qualifications are a plus.

About The Cove Hotel

We believe in creating a supportive and engaging work environment where every team member feels valued and empowered. We offer competitive compensation, opportunities for growth, and a chance to be part of a dedicated team committed to excellence.

If you have a passion for hospitality and a knack for making people smile, we'd love to hear from you.

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