Business Performance Manager
6 days ago
The Operations Director will be responsible for the business performance (P&L) of the Sprinkler and Fire Alarm arm of the company, VFS Fire and Security Services.
Key Responsibilities- Partner with Human Resources to recruit, train, develop, and retain team members, ensuring they are current on required training and certifications.
- Lead with a focus on excellence in recruiting, hiring, retention, performance management, and career development for employees.
- Analyze the market and current business performance to ensure strategies effectively meet the financial budget and recommend changes or adjustments to the plan when necessary.
- Understand the local construction market concerning trends, changes in code or legislation, and the competitive landscape.
- Responsible for tracking, forecasting, and communicating all costs, profits, and financial measures of the total sprinkler construction business.
- Collaborate with the service department to ensure successful and smooth project turnovers.
- Conduct regular business review meetings to inspect performance, analyze issues, and implement corrective action plans.
- Routinely review all non-financial and financial key performance indicators for sales, design, field installation, operational administration, and project management.
- Determine, budget, and plan for the business's staffing needs and work with the appropriate resources to achieve the plan.
- Communicate with customers regarding job concerns or problems to pursue a proper resolution, ensuring customer satisfaction in line with a world-class service model.
- Manage and develop important subcontractor and vendor relationships.
- Maintain key relationships with strategically important customers to influence future opportunities and gauge customer satisfaction.
- Seven years of management experience in the Fire & Safety industry.
- Five years of experience communicating with other trades, customers, project managers, county officials, and general contractors in a professional and influential manner.
- At least three years of experience in problem-solving and managing customer escalations through system changes.
- Knowledgeable of NFPA 13D, 13R, 13, 14 and NFPA 72.
- Must understand Fire protection codes, technical data, and installation instructions.
- General knowledge of Microsoft-related software.
- Strong business acumen with the ability to think strategically and execute tactically.
- Capacity to isolate and prioritize issues and apply focus on implementing top-level, strategic solutions and the day-to-day tactics necessary for winning in the marketplace.
- Ability to build rapport and establish credibility.
- Collaborating and influencing skills.
- Superb time management skills.
- Bachelor's degree in Business.
- NICET Certification.
$120,000 - $130,000/year depending on experience.
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