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Account Management Lead
2 months ago
The Account Management Lead is a key role within SIFCO, responsible for providing strategic guidance and leadership to the Account Management team. This position requires a strong understanding of business development principles and the ability to drive customer satisfaction and loyalty.
Key Responsibilities- Oversee the Account Management function, ensuring seamless communication and coordination with customers.
- Lead the team in providing exceptional customer service, responding to customer inquiries and resolving issues in a timely manner.
- Ensure timely entry of orders, resolving any discrepancies and obtaining necessary purchase order changes.
- Lead the team in generating open order status reports, providing realistic commit dates and ensuring accurate reporting.
- Manage performance scorecards, ensuring optimal metrics and customer satisfaction.
- Assure regular checks of customer online portals for purchase orders, delivery schedules, and important information.
- Lead the team in establishing and documenting best practices to minimize errors and maximize efficiency.
- Guide the team in creating accurate, helpful internal reporting, standardizing reports where effective.
- Ensure empowered problem-solving among team members, with appropriate upwards delegation.
- Serve as an initial escalation point for customer issues, resolving them as necessary.
- Maintain processes to ensure proactive verification of customer credit standing before shipments.
- Assist the plant in resolving shipment issues, upholding SIFCO's values and customer perception.
- Manage daily customer accounts, preserving relationships and driving customer satisfaction.
- Work with team members to meet departmental expectations and metrics, recommending and leading training and continuous improvement activities.
- BS/BA in business, marketing, or engineering disciplines, or equivalent work experience.
- 3+ years of account management experience in a heavy manufacturing setting.
- Ability to motivate people, particularly in high-stress situations.
- Well-organized analysis of customer forecast, material, and manufacturing status.
- Excellent communication and interpersonal skills.
- Advanced computer skills, including ERP experience.
- Ability to function effectively in a team environment and work independently.
- Solid business acumen.
- Enthusiastic and passionate.
- High degree of urgency.
- Proven ability to initiate change.
- Effective planning and organizational skills.
- Ability to complete tasks as assigned within the given timeframe.
- Adaptability and ability to work well with multiple personality types.
- High sense of customer service.
- Comfortable working in a fast-paced environment.
- Ability to demonstrate positive results, leading to high customer satisfaction, accurate reporting, and maintaining customer data.
- Ability to multi-task, with organizational and time-management skills.
