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Front Desk Coordinator

2 months ago

Bethlehem, Pennsylvania, United States ST. LUKE'S UNIVERSITY HEALTH NETWORK Full time
Job Summary

The Front Desk Coordinator is a vital member of the Physical Therapy Department at St. Luke's University Health Network. This role is responsible for providing exceptional patient care and administrative support to ensure a seamless experience for our patients.

Key Responsibilities
  • Front Desk Operations: Manage the front desk area, ensuring a clean and organized environment for patients and staff.
  • Patient Registration: Accurately register patients, collect demographic information, and update records as needed.
  • Scheduling: Schedule appointments, manage waitlists, and communicate with patients and staff regarding scheduling changes.
  • Insurance and Billing: Verify patient insurance coverage, process authorizations, and handle billing inquiries.
  • Administrative Support: Provide general administrative support to the Physical Therapy Department, including word processing, filing, and data entry.
Requirements
  • Education: High school graduate or equivalent.
  • Experience: Three years of related office experience, preferably in a medical setting.
  • Skills: Excellent communication and organizational skills, proficiency in MS Office (Word, Excel, Access), and experience with other PC software.
Working Conditions

The Front Desk Coordinator will work in a fast-paced medical office environment, interacting with patients, staff, and external vendors. The role requires strong communication and problem-solving skills, as well as the ability to maintain confidentiality and handle sensitive information.