Hotel Porter

We are seeking a motivated and customer-oriented individual to join our team at the Hotel Northampton as a Bell Person. As a key member of our front desk team, you will be the first face that our guests see upon arrival and the last one they encounter when they depart.

Key Responsibilities:

- Greet guests upon arrival and departure with a friendly and professional demeanor.
- Assist guests with luggage to and from their rooms, ensuring their belongings are handled with care.
- Provide guests with information about hotel services, amenities, and local attractions.
- Coordinate with the front desk and other departments to ensure smooth guest arrivals and departures.
- Maintain a clean and organized bell desk and lobby area.
- Assist guests with transportation arrangements, including taxis, shuttles, and car rentals.
- Offer personalized concierge services, including dining recommendations and activity bookings.
- Ensure security and proper handling of guest property and luggage.
- Respond to guest inquiries and requests promptly and efficiently.
- Assist in maintaining inventory of bell carts and other equipment.
- Follow all safety and security procedures to ensure the welfare of guests and staff.
- Perform other duties as assigned by management to enhance guest satisfaction.

Qualifications:

- High school diploma or equivalent preferred.
- Previous experience in a hospitality or customer service role is a plus.
- Excellent communication and interpersonal skills.
- Strong organizational abilities with attention to detail.
- Ability to multitask and work in a fast-paced environment.
- Must be physically fit and able to lift heavy luggage (up to 50 lbs.) and stand for long periods.
- Availability to work flexible hours, including weekends and holidays.
- A positive attitude and a passion for providing exceptional service.

Perks and Benefits:

- Competitive salary
- Health, dental, and vision insurance
- Opportunities for advancement within the company
- A vibrant and supportive working environment