Customer Relations Associate
2 weeks ago
Company Overview
Walman Optical Company
We are a leading optical wholesaler dedicated to providing exceptional service and products to our clients.
Position: Customer Service Clerk
We are seeking a motivated and detail-oriented Customer Service Clerk I to join our dynamic team. This role is essential in ensuring our customers receive the highest level of service in our busy Optical Lab.
Key Responsibilities:
- Handle customer phone inquiries with professionalism and courtesy.
- Process customer orders accurately and efficiently.
- Trace eyewear frames and prepare orders for dispatch.
- Maintain timely and precise data entry.
- Verify received products against packing lists and invoices.
- Manage back orders and communicate updates to customers.
- Organize and file product information for new items.
- Assist with additional tasks as required.
Qualifications:
- High School Diploma, GED, or equivalent experience.
- Minimum of one year in a customer service role.
- Strong organizational and communication skills.
- Proficient in data entry with attention to detail.
- Able to meet deadlines consistently.
- Physical capability to lift and move items up to 25 pounds.
- Experience with Ophthalmic and/or Digital Vision Inc. (DVI) Systems Software is advantageous but not mandatory.
Benefits:
- Competitive salary structure.
- Comprehensive medical and dental insurance.
- Life insurance and long-term disability coverage.
- Paid time off and 401(k) plan with company matching.
- Employee Stock Ownership Plan (ESOP).
About Us:
The Walman Optical Company has been a trusted partner in the optical industry since 1915, committed to excellence and employee ownership. We value teamwork, respect, and opportunities for growth.
We are an equal opportunity employer, dedicated to fostering an inclusive environment for all employees.
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