Commercial Solutions Program Management Office Director

6 days ago

Albany, New York, United States MasterCard Full time
Job Summary

We are seeking a highly skilled and experienced Director to lead our Vendor Management function within the Commercial Solutions Program Management Office. The ideal candidate will have a proven track record of establishing and leading successful vendor management functions, with a focus on the payments services industry.

Key Responsibilities
  • Develop and implement a comprehensive vendor management strategy, aligned with Commercial Solutions business objectives and growth plans.
  • Prepare regular reporting on Commercial Solutions vendors to senior management.
  • Work in partnership with Engineering, Product, and Third Party Risk Management (TPRM) teams to onboard vendors into the firm's central vendor database (Coupa) and maintain responsibility for vendor onboarding diligence and governance tasks for all Commercial Solutions owned vendors.
  • Partner with global product teams to build the right value proposition for clients.
  • Align with regional product stakeholders to ensure appropriate go-to-market.
  • Identify with the vendors product evolutions required to meet market expectations and collaborate with product teams for impact assessment.
  • Build and maintain long-term relationships with key vendors, ensuring that they meet or exceed our performance expectations and contractual obligations.
  • Participate in the negotiation of contracts and agreements with vendors focusing on cost optimization, quality, and service delivery.
  • Establish and monitor key performance indicators (KPIs) to evaluate vendor performance and drive continuous improvement.
  • Identify opportunities for cost savings and operational efficiencies by partnering with Sourcing on enterprise initiatives and process improvements.
  • Regularly assess the Commercial Solutions vendor portfolio, conducting market research and risk analysis to identify and mitigate potential issues.
  • Collaborate with cross-functional teams, including engineering, finance, legal, product, sourcing, and third party risk management (TPRM) to ensure that vendor management processes and policies are effectively implemented and maintained.
  • Stay current on industry trends and best practices in vendor management, and proactively recommend improvements to our systems and processes.
Requirements
  • Bachelor's degree in Business Administration, Supply Chain Management, or related field.
  • Demonstrated prior experience in vendor management or procurement, with a focus on the payments services industry.
  • Proven track record of establishing and leading successful vendor management functions.
  • Strong negotiation skills and experience managing complex contracts and agreements.
  • Ability to work independently through ambiguity to influence change.
  • Familiarity with technology risks including Cloud technologies.
  • Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with internal and external stakeholders.
  • Exceptional analytical and problem-solving abilities, with a data-driven approach to decision making.
  • Knowledge of relevant laws, regulations, and industry standards related to vendor management and procurement.
Desirable Capabilities
  • Strong technical knowledge and understanding of one or more key B2B corporate business areas, how they work and commercials, specifically: commercial card solutions, corporate travel and spend management, treasury solutions (transaction banking), and embedded finance solutions.
  • Business to business (B2B) network and solution awareness.
  • Proficiency with Coupa, Oracle or other Enterprise Resource Planning (ERP) software.
  • Working knowledge of Archer or similar Third Party Risk Management platforms.
  • Experience identifying, assessing and mitigating vendor financial risk.
  • Experience managing executive stakeholders in a large, complex organization.
  • Strong program and project management skills.
  • Working knowledge of Smartsheet, including the ability to create project plans, reports, and dashboards.

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