Front Desk Representative
3 days ago
Company: Cowboys Fit
Directly Reports to: Operations Manager
Department: Operations
POSITION OVERVIEW
Welcome to the Member Services Team at Cowboys Fit. As a key member of our team, you will play a vital role in delivering exceptional experiences for our members and guests, contributing to the overall success of the company. Our Member Services Team sets the tone for our club, providing a warm and welcoming atmosphere for everyone who enters our space.
KEY RESPONSIBILITIES:
- Ensure seamless check-in experiences for members and guests, verifying active memberships and resolving any issues promptly.
- Optimize guest and member traffic flow, ensuring a smooth and efficient experience for all.
- Collect dues and update billing information as needed, maintaining accurate records.
- Monitor and address membership alerts in a timely manner, ensuring prompt resolution.
- Provide exceptional support to members and guests, addressing inquiries and concerns with professionalism and empathy.
- Report any issues or concerns to management in a timely and thorough manner.
- Contribute to maintaining the highest standards of cleanliness throughout the club.
- Answer phone calls and direct them to the appropriate team members or departments.
- Assist in integrating new members into the club, completing profiles, taking photos, and distributing barcodes as needed.
- Collaborate with other departments as necessary to ensure seamless operations.
- Attend all required meetings and stay informed about company policies and promotions.
- Stay up-to-date on Cowboys Fit's services and offerings, ensuring a deep understanding of our club's unique value proposition.
WORK SCHEDULE
Work hours are scheduled and made available to employees by the Operations Manager. Your Supervisor will provide you with more details on accessing your schedule.
As an employee, you are expected to:
- Keep your availability up to date for each day of the week.
- Request time off at least two weeks in advance.
- Notify your manager of any shift changes or swaps once the schedule has been posted.
This position description outlines the general nature and level of work performed by individuals assigned to this role. It is not intended to include all duties and responsibilities, and the order in which tasks are listed is not significant.
Cowboys Fit is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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