Patient Services Representative

4 weeks ago


West Chester, Pennsylvania, United States Children's Hospital of Philadelphia Full time

Job Summary

Foster a welcoming and respectful experience for patients and families as a Patient Services Representative at the Children\u0027s Hospital of Philadelphia. This role is based at our West Chester Primary Care location.

Key Responsibilities

  • Greet visitors and provide efficient support services.
  • Perform EPIC software functions, including patient check-in, check-out, demographic and insurance information collection, and daily eligibility verifications.
  • Answer and triage phone calls, verify contact information, and document messages.
  • Schedule appointments, inform families of delays, and address or escalate complaints.
  • Collect and process payments, reimbursements, and insurance referrals.
  • Provide updates during shifts and team meetings.
  • Maintain patient records while following HIPAA guidelines.
  • Perform administrative tasks.
  • Rotate shifts if needed.

Requirements

  • High school diploma/GED.
  • At least one year of experience in a role that consisted of health care support services, registration, physician billing, medical records, medical office work, and/or customer service.

Skills and Abilities

  • Excellent verbal and written communication skills.
  • Strong interpersonal skills.
  • Ability to maintain confidentiality and professionalism.

Commitment to Diversity, Equity, and Inclusion

CHOP is committed to building an inclusive culture where employees feel a sense of belonging, connection, and community within their workplace.



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