Patient Services Representative
2 weeks ago
Penn Medicine is a leading academic medical center dedicated to delivering high-quality patient care, conducting innovative research, and educating future healthcare professionals.
Job SummaryThe Patient Services Representative will work collaboratively with hospital services, medical staff, and administration to ensure quality patient care is delivered. This role requires excellent communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment.
Key Responsibilities- Conduct comprehensive patient interviews to obtain accurate information, including demographic data and insurance details.
- Assign coordination of benefits in the hospital information system.
- Identify and collect co-pays from patients at the time of registration.
- Post payments, generate receipts, and perform daily cash reconciliation.
- Obtain referrals as required from patients, physician offices, or online resources.
- Place orders in clinic software applications as necessary.
- High School graduate or equivalent.
- Experience and knowledge of patient registration and/or insurance verification, including software applications.
- Familiarity with medical terminology and excellent oral and written communication skills.
- Sound analytical, problem-solving, and planning skills.
Penn Medicine is committed to creating a diverse and inclusive work environment that supports the well-being of our employees. We offer a comprehensive compensation and benefits program, including one of the finest prepaid tuition assistance programs in the region.
Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran, or any other status protected by applicable law.
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