Patient Services Representative
1 day ago
Penn Medicine is committed to delivering exceptional patient care, advancing medical research, and educating future healthcare leaders. As a Patient Services Representative, you will play a vital role in ensuring the highest level of care for our patients. This position requires strong communication and interpersonal skills, as well as the ability to work collaboratively with various hospital services, medical staff, and administration.
Key Responsibilities- Provide exceptional customer service by responding to patient inquiries and interacting with staff, clinicians, and visitors in a timely and professional manner.
- Conduct comprehensive patient interviews to obtain accurate information, verify eligibility and benefits, and obtain authorizations/pre-certifications as needed.
- Identify and collect co-pays from patients at the time of registration, post payments, and generate receipts as necessary.
- Communicate with insurance companies to ensure accurate CPT and ICD codes are utilized on requested authorizations/pre-certifications.
- Accurately complete MSP and ABN documentation as necessary, scan necessary documentation into the patient record, and place orders in clinic software applications as needed.
- High school graduate or equivalent.
- Experience and knowledge of patient registration and/or insurance verification, including software applications, preferred.
- Demonstrated ability to interact effectively and professionally within the work contact group.
- Familiar with medical terminology and demonstrates excellent oral and written communication skills.
- Proven organization skills, and efficient work habits.
- Sound analytical, problem-solving, and planning skills.
We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together, we will continue to make medical advances that help people live longer, healthier lives.
We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran, or any other status protected by applicable law.
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