Patient Services Associate

4 days ago


West Chester, Pennsylvania, United States Pennsylvania Medicine Full time
Patient Services Associate

Penn Medicine is committed to delivering exceptional patient care and experiences. As a Patient Services Associate, you will play a vital role in supporting our clinical teams and ensuring seamless interactions with patients and families.

Key Responsibilities:
  • Provide exceptional patient service by anticipating and addressing patient needs, ensuring timely and accurate communication, and resolving issues promptly.
  • Manage patient arrivals and departures, coordinate appointments, and update patient information as needed.
  • Handle patient inquiries, respond to phone calls, and take accurate messages, ensuring timely follow-up and resolution.
  • Perform point-of-service activities, including collecting copays, obtaining signatures, and updating appointment status in our electronic medical record system.
  • Communicate effectively with patients regarding wait times, appointment status, and other important information.
Requirements:
  • High school diploma or equivalent required; bachelor's degree preferred.
  • 2+ years of medical office experience or customer service experience.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
  • Basic knowledge of insurance requirements and billing procedures.
Preferred Qualifications:
  • Thorough knowledge of third-party insurance coverage guidelines.
  • EMR skills and experience with Epic registration training.
  • Bachelor's degree in a related field.

Penn Medicine is an equal opportunity employer and welcomes applications from diverse candidates. We offer a comprehensive benefits package, including tuition assistance, to support the well-being of our employees and their families.



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