Customer Service Representative

3 weeks ago


West Chester, Pennsylvania, United States Home Hvac Services Full time

Job Summary:

We are seeking a highly motivated and customer-focused Customer Service Representative & Dispatcher to join our team at Home HVAC Services. As a key member of our team, you will be responsible for handling service requests and customer complaints in a professional and courteous manner.

Key Responsibilities:

  • Receive incoming calls and schedule appointments
  • Assign daily work/calls to other team members
  • Perform marketing and sales functions to sell additional work and earn business
  • Complete work orders, return customer calls, and respond to customer complaints
  • Maintain office services by organizing office operations and procedures

Requirements:

  • Minimum two years of admin experience
  • Strong written and verbal communication skills
  • Detail-oriented with strong data entry skills
  • Positive Attitude
  • Team player who can work independently
  • General computer knowledge, including Microsoft Office

About Us:

Home HVAC Services is a trusted name in the field of heating and air conditioning installation, maintenance, and repair. We are proud of our reputation for putting clients first and getting the job done right, every time.



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