Customer Service Representative and Dispatcher

4 weeks ago


West Chester, Pennsylvania, United States Home Hvac Services Full time
Job Description
As a key member of the Home HVAC Services team, you will represent the company on support calls, handling service requests and customer complaints. You will exemplify our code of values by showing respect and courtesy to all customers and employees.

You are self-motivated, energetic, and enjoy helping people. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis.

Key Responsibilities:
  • Receive incoming calls in a professional and courteous manner
  • Scheduling appointments
  • Assigning daily work/calls to other team members
  • Perform marketing and sales functions to sell additional work and earn business
  • Complete work orders, return customer calls and respond to customer complaints
  • Maintain office services by organizing office operations and procedures, and preparing and reviewing purchase orders.
  • Perform other duties as needed which may include cross-training in related positions

Requirements:
  • Minimum two years of admin experience
  • Strong written and verbal communication skills
  • Detail-oriented with strong data entry skills
  • Positive Attitude
  • Team player who can work independently
  • General computer knowledge, including Microsoft Office
  • Typing skills are a plus


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