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Intake Care Coordinator

2 months ago

Brooklyn, New York, United States Bedford Stuyvesant Restoration Corporation Full time
About the Role:

The Intake Care Coordinator will be part of the Center for Personal Financial Health (CPFH), a key driver of Restoration's focus on disrupting the racial wealth gap, strives to advance Black individuals in Brooklyn, by equipping individuals with social support, expanding professional and employer networks to launch careers, and stewarding management of personal finances for long term growth and wealth generation.

The Intake Care Coordinator will provide holistic and comprehensive case management service, supporting clients in improving their mental and physical health through social support benefits, counseling, and mental health screening.

Key Responsibilities:

  • Provide support to the Care Coordinators and front desk.
  • Conduct intake / triage with 100% of newly assigned participants, determining the most appropriate service plan to help participants achieve short and long term goals.
  • Screen and enroll participants in benefits: SNAP, health insurance, SCRIE, DRIE, and other social service benefits.
  • Document participant progress during every visit, informing clients of events and activities that could benefit them.
  • Ensure 100% of participants who are unemployed or underemployed are referred to meet with Career Development Specialists and/or Employment Specialists.
  • Ensure that 100% of the clients are scheduled to meet with a financial counselor.
  • Document any declined referral and develop action steps to change behavior.
  • Perform other assigned job-related duties to help fulfill our Mission and drive our Vision.

Requirements:

  • Bachelor's Degree with 2-3 years of social service experience.
  • Experience with screening for benefits eligibility: SNAP, health insurance, SCRIE, DRIE, and other social service benefits.
  • Knowledge of community resources and counseling/social work practices with underserved populations.
  • Experience working in a demanding, fast-paced, high volume environment.
  • Excellent written and verbal communication skills and good documentation skills.
  • A strong sense of and respect for confidentiality involving both clients and fellow employees.
  • Ability to work in a variety of settings with culturally-diverse families and communities with the ability to be culturally sensitive and appropriate.
  • Experience with data systems and office software (Word, Excel, PowerPoint).
  • Willing and able to work a rotating schedule on weekends and evening to serve working members.
  • Bi-lingual (Spanish) is preferred but not required.

Benefits:

Health/medical, dental and vision coverage, 12 paid holidays, a generous PTO bank of 4 weeks, paid sick leave, retirement plans, employee discount program, employee assistance program, commuter benefits programs, and other forms of leave and benefits.