Front Desk Associate
1 day ago
Job Summary
We are seeking a positive and cheerful Front Desk Clerk to provide exceptional customer service and support to our guests. As a key member of our team, you will be responsible for checking in and out guests, responding to their requests, and ensuring a memorable experience at our resort.
Key Responsibilities
- Provide exceptional customer service to guests, owners, and colleagues
- Check-in and check-out guests, respond to their requests, and resolve issues promptly
- Maintain accurate records in our computerized reservations system
- Generate invoices and collect monies due from guests and merchandise sales
- Maintain safety deposit boxes and complete housekeeping and maintenance requests
- Prepare and restock the front desk with supplies, including arrival packets
- Provide information on area attractions and resort amenities
What We Offer
- A competitive salary of $40,000 - $50,000 per year, depending on experience
- A comprehensive benefits package, including medical, dental, and vision insurance
- Recognition programs and rewards for outstanding performance
- Discounted Hilton hotel rates worldwide
- Paid time off and employee stock purchase program
- Tuition reimbursement programs and numerous learning opportunities
Requirements
- High School Graduate or Equivalent
- Proficient English language interpersonal skills to communicate verbally and in writing
- Open availability to adjust to schedule changes and cover shifts on short notice
- Ability to multi-task responsibilities and prioritize duties
- Prior customer service, cash handling, and data entry experience required
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