Front Desk Associate

1 day ago


Orlando, Florida, United States Hilton Grand Vacations Full time

Job Summary

We are seeking a positive and cheerful Front Desk Clerk to provide exceptional customer service and support to our guests. As a key member of our team, you will be responsible for checking in and out guests, responding to their requests, and ensuring a memorable experience at our resort.

Key Responsibilities

  • Provide exceptional customer service to guests, owners, and colleagues
  • Check-in and check-out guests, respond to their requests, and resolve issues promptly
  • Maintain accurate records in our computerized reservations system
  • Generate invoices and collect monies due from guests and merchandise sales
  • Maintain safety deposit boxes and complete housekeeping and maintenance requests
  • Prepare and restock the front desk with supplies, including arrival packets
  • Provide information on area attractions and resort amenities

What We Offer

  • A competitive salary of $40,000 - $50,000 per year, depending on experience
  • A comprehensive benefits package, including medical, dental, and vision insurance
  • Recognition programs and rewards for outstanding performance
  • Discounted Hilton hotel rates worldwide
  • Paid time off and employee stock purchase program
  • Tuition reimbursement programs and numerous learning opportunities

Requirements

  • High School Graduate or Equivalent
  • Proficient English language interpersonal skills to communicate verbally and in writing
  • Open availability to adjust to schedule changes and cover shifts on short notice
  • Ability to multi-task responsibilities and prioritize duties
  • Prior customer service, cash handling, and data entry experience required

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