Front Desk Operations Manager
1 day ago
We are seeking an experienced Night Auditor to join our team at DoubleTree by Hilton at the Entrance to Universal Orlando. As a key member of our front office team, you will be responsible for ensuring the smooth operation of our hotel systems during the overnight shift.
Key Responsibilities:
- Front Desk Management: Manage the front desk and handle all guest inquiries and requests in a professional and courteous manner.
- Transaction Processing: Process all transactions, including check-ins, check-outs, and room assignments, in accordance with company policies and procedures.
- Record Keeping: Maintain accurate records and reports, including daily sales reports and transactional data.
- Security Checks: Conduct regular security checks and ensure that all areas of the hotel are secure and well-maintained.
- Collaboration: Collaborate with other departments to resolve any issues or concerns that may arise during the night.
- Administrative Tasks: Perform administrative tasks, such as answering phones, responding to emails, and maintaining accurate records.
- Strategic Development: Work closely with the hotel management team to develop and implement strategies to improve hotel operations and customer satisfaction.
Requirements:
- High school diploma or equivalent required; college coursework in hospitality or related field preferred.
- At least one year of experience in a hotel or related industry, preferably in a supervisory or management role.
- Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
- Strong analytical and problem-solving skills, with the ability to handle multiple tasks and priorities simultaneously.
- Able to work independently and as part of a team, with a high level of integrity and discretion.
- Familiarity with computer software, including property management systems, accounting software, and Microsoft Office.
Estimated Salary:$55,000 per year, based on average salary ranges for similar positions in the Orlando area.
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