Front Office Operations Lead

1 day ago


Orlando, Florida, United States MSCCN Full time

Overview

The Omni Orlando Resort at ChampionsGate offers a unique blend of luxury and relaxation in a beautiful setting. Our associates enjoy a comprehensive benefits package, including medical, dental, and vision insurance, as well as opportunities for career growth and development.

Job Description

The Front Desk Supervisor plays a critical role in ensuring the smooth operation of our front office. This includes managing guest check-in and check-out processes, handling guest issues, and providing exceptional customer service. In this role, you'll also be responsible for training new associates and running the desk in the Assistant Manager's absence.

Responsibilities

  1. Develop and implement effective strategies to improve guest satisfaction and retention
  2. Manage guest complaints and concerns in a professional and courteous manner
  3. Train new associates on front office procedures and policies
  4. Ensure accurate and efficient completion of guest check-ins and check-outs
  5. Monitor and maintain the accuracy of room inventory and revenue reports

Requirements

  • A minimum of 2 years' experience in a front office or hospitality management role
  • Excellent communication and interpersonal skills
  • Ability to work a varied schedule, including evenings, weekends, and holidays

Estimated Salary: $50,000 - $60,000 per year



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