Front Desk Ambassador
1 day ago
Job Overview
Hilton Grand Vacations, a leader in the vacation ownership industry, is seeking a skilled Front Desk Clerk to join our team. As a Front Desk Clerk, you will be responsible for ensuring that every interaction with an owner or guest is a positive and memorable experience.
Key Responsibilities
- Check guests in and out of the property, responding to their requests and resolving any issues promptly.
- Accurately input information into the computerized reservations system to update and maintain records.
- Access reservation system to resolve unit availability and assist guests with reservations or changes as required.
- Generate invoices and collect monies due through the rental program and merchandise sales.
- Maintain safety deposit boxes.
- Complete housekeeping and maintenance requests or work orders and contact departmental personnel.
- Prepare and consistently restock the front desk with supplies, including preparing arrival packets.
- Provide information on area attractions and resort amenities.
- Type correspondence and reports for management as needed.
Benefits
- $35,000 - $45,000 per year (estimated salary based on location).
- Day 1 benefit eligibility.
- Recognition programs and rewards.
- Discounted Hilton hotel rates worldwide.
- Paid time off.
- Employee stock purchase program.
- Tuition reimbursement programs.
- Numerous learning and advancement opportunities.
Requirements
- A high school diploma or equivalent.
- Proficient English language interpersonal skills to communicate verbally and in writing with guests, owners, and coworkers.
- Availability to adjust to schedule changes and cover shifts on short notice.
- Ability to multitask responsibilities and prioritize duties to organizational demands.
- Prior customer service, cash handling, and data entry experience.
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