Front Desk Manager

15 hours ago


Orlando, Florida, United States Orlando Hotel LLC Full time
Job Overview

Orlando Hotel LLC is seeking a Night Auditor to enhance our limited service hotel experience near Florida Mall in South Orlando.

We estimate the salary for this position to be around $40,000 - $50,000 per annum, based on industry standards and regional costs.

Responsibilities
  • Guest Registration: Register and assign rooms to guests, ensuring seamless check-in experiences.
  • Reservation Confirmation: Verify phone and online reservations to guarantee accurate room assignments.
  • Guest Support: Respond promptly to guest needs, requests, and complaints, maintaining excellent customer relationships.
  • Payment Collection: Collect payment from departing guests, handling cash and credit transactions efficiently.
  • Room Inventory: Maintain up-to-date records of occupied rooms and guests, facilitating smooth operations.
  • Departmental Communication: Share pertinent guest information with designated departments, ensuring a unified front desk experience.
Qualifications
  • Previous Experience: Candidates should possess previous experience in customer service, front desk service, or related fields, demonstrating adaptability and efficiency.
  • Rapport Building: The ability to build strong rapport with guests is essential for providing exceptional service and resolving issues effectively.
  • Organizational Skills: Strong organizational skills are necessary for managing multiple tasks, prioritizing responsibilities, and maintaining a high level of productivity.
  • Communication Skills: Excellent written and verbal communication skills are vital for interacting with guests, colleagues, and management, ensuring clear understanding and resolution of issues.


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