Hotel Front Desk Manager
4 days ago
About the Role:
We are seeking a highly skilled and experienced Hotel Front Desk Manager to join our team at Loews Hotels & Co. As a leading owner and operator of luxury hotels, we offer a unique opportunity to work in a dynamic environment with a portfolio of 26 hotels and resorts across the United States and Canada.
As a Hotel Front Desk Manager, you will be responsible for ensuring seamless guest experiences from check-in to check-out. You will oversee front desk operations, manage staff, and coordinate with various departments to provide exceptional service.
About Us:
Loews Hotels, LLC is a leader in the hospitality industry, committed to delivering personalized service and creating memorable experiences for our guests. We operate in major city centers and resort destinations, offering one-of-a-kind properties that exceed Four Diamond standards.
Responsibilities:
- Guest Services: Ensure timely printing of occupancy reports, arrivals, departures, and back-up reports. Review Specials Report daily to pre-block rooms and coordinate special services for arriving guests.
- Communication: Coordinate with Housekeeping and Room Service to satisfy guest requests. Monitor check-outs, pre-registered guests, and room moves. Verify group billing procedures by reviewing group resumes.
- Team Leadership: Lead front desk staff, providing guidance and support as needed. Assist with resolving guest complaints or requests.
Requirements:
- Skills: Excellent customer service skills, advanced computer skills (Opera experience preferred), and English language communications required.
- Availability: Full availability including days, nights, weekends, and holidays.
Estimated Salary: $45,000 - $60,000 per year, depending on experience and qualifications. If you are a motivated and results-driven professional looking for a challenging role in the hospitality industry, we encourage you to apply.
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