Front Desk Hospitality Representative
7 days ago
We are seeking a highly motivated and organized Front Desk Agent to join our team at Howard Johnson I-Drive. As a key member of our front office staff, you will be responsible for providing exceptional guest service, ensuring a smooth check-in and check-out process, and maintaining accurate records.
Key Responsibilities:- Guest Check-In/Check-Out Process: Greet guests, register and assign rooms, issue room keys/cards, and ensure all necessary information is collected and processed efficiently.
- Payment Processing: Secure payment, verify and adjust billing, and compute bills while maintaining a high level of accuracy.
- Communication: Respond promptly to guest inquiries, resolve issues in a professional manner, and maintain a positive attitude under pressure.
- Maintenance of Records: Keep accurate records of occupied rooms, guest accounts, and any incident reports or issues that may arise.
- Bachelor's degree in Hospitality or related field (preferred)
- 1-5 years of prior guest service experience in a hotel setting
- Proficiency in computer systems, including ability to access and accurately input information
- Flexibility with scheduling, including evenings, weekends, and holidays
- Friendly, cooperative demeanor and patience when dealing with difficult guests
The Front Desk Agent will work in a fast-paced environment, often juggling multiple tasks simultaneously. They must be able to multitask, prioritize responsibilities, and maintain composure under pressure.
Salary Range:$40,000 - $55,000 per year, depending on experience and qualifications
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Front Desk Customer Service Representative
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Front Desk Operations Manager
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Front Desk and Cashier Manager
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Front Office Operations Manager
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