Technical Support Specialist

2 weeks ago

Columbia, Maryland, United States Parry Labs Full time

About Us

At Parry Labs, we are dedicated to enhancing the modern combat advantage through the rapid development and integration of open systems. Our mission is to redefine the forefront of the evolving battlespace by providing transformative capabilities to our warfighters through innovative digital engineering, software, and hardware solutions.

As a forward-thinking and agile organization, Parry Labs is assembling a high-performing team to become the leading provider of Next Generation Mission Systems Integration across various domains including air, land, sea, space, and cyber.

Position Overview

The IT Department at Parry Labs is seeking a skilled Technical Support Specialist to deliver comprehensive technical assistance to business users, services, and systems. This role involves managing end-user support and helpdesk inquiries, addressing various technical incidents, fulfilling requests, and aiding in the setup of new workstations and software.

Key Responsibilities:

  • Deliver first-level IT support to users across all Parry Labs locations.
  • Monitor and respond to helpdesk requests through multiple channels including email, self-service, phone, and in-person.
  • Diagnose and resolve technical issues, replace hardware components, conduct system upgrades, and perform basic deployments.
  • Install and configure workstation hardware, peripherals, and software for end-users.
  • Manage access permissions and assist with password resets for applications and systems as needed.
  • Provide remote support to employees at different locations.
  • Troubleshoot connectivity issues, including internet access, VPN, and O365.
  • Assist with hardware and software troubleshooting.
  • Set up and maintain voice and printing services for users.
  • Collaborate with IT team members on critical incidents, IT projects, and scheduled maintenance.
  • Work alongside Cybersecurity team members to address and remediate security vulnerabilities.
  • Maintain an inventory of assets, including workstations, monitors, phones, and peripherals.
  • Create instructional articles to support self-service and reduce helpdesk inquiries.
  • Engage with end-users, management, and third-party contractors.
  • Perform additional duties as assigned.

Qualifications:

  • Associate's degree in a STEM field with a minimum of 3 years of relevant experience, or a High School Diploma/GED with at least 5 years of experience in a help desk or IT support role.
  • Must be a US Citizen with the ability to obtain and maintain a security clearance.
  • Possession of relevant IT certifications (e.g., A+, Network+, Security+, Cloud+, MS 365 Fundamentals, ITIL).
  • Experience with the Microsoft Technology Stack (Windows, Active Directory, O365, Intune, SharePoint).
  • Hands-on experience supporting a large user base, including laptops, desktops, access management, and collaboration tools.
  • Strong understanding of computer systems, mobile devices, and other technology products.
  • Ability to diagnose and resolve basic IT technical issues.
  • Familiarity with Windows 10/11.
  • Excellent communication and customer service skills.

Why Choose Parry Labs?

At Parry Labs, we cultivate a culture of curiosity, collaboration, and diversity. Our employees are empowered to utilize their skills in developing cutting-edge technology solutions that support the American Warfighter. We encourage innovative ideas that challenge the norm, fostering an entrepreneurial spirit that drives our success.

We offer workplace flexibility, a commitment to your health and well-being, and opportunities to work with purpose. Our benefits include education assistance and generous paid time off, among others.

Commitment to Diversity:

Parry Labs is dedicated to building and maintaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.

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