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Technical Support Professional

2 months ago

Columbia, Maryland, United States Cenero Full time
Job Summary

Cenero is a leading provider of audiovisual and conferencing technology solutions. We are seeking a highly skilled and experienced Field Service Engineer to join our team.

Key Responsibilities
  • Provide technical support for audiovisual and conferencing systems
  • Diagnose and repair system problems
  • Proactively manage and resolve system issues
  • Configure and program equipment for various applications
  • Interface with manufacturers to identify and resolve issues
  • Make recommendations on whether to repair or replace defective products
  • Effectively communicate and document activities
  • Deliver technical training and guidance to clients and Cenero personnel
  • Provide professional customer service and technical support
  • Represent Cenero with senior-level clients
  • Clearly communicate complex technical concepts to peers, clients, and management
  • Coordinate activities with subcontractors, manufacturers, and Cenero personnel
  • Respond to notifications in a timely manner
Requirements
  • Bachelor's degree in an appropriate field or equivalent experience
  • At least two years of related experience and/or training
  • Knowledge of various types of audiovisual and related systems
  • General knowledge of ISDN T1/E1, Ethernet, and H.320, H.323, and SIP protocols
  • General knowledge of TCP/IP networking, switches, routers, firewalls, and AV over IP
  • General knowledge of computers (Windows-based) and office software
  • Strong attention to detail and organizational skills
  • Ability to work independently or part of a team
  • Strong time management, prioritization, and analytical and diagnostic skills
  • Exceptional written, oral, and interpersonal communication skills
  • Valid driver's license with a minimum of three years of clean driving record
  • Audiovisual installation experience preferred
  • Applicable manufacturer trainings and certifications preferred
Benefits
  • Competitive salary
  • Industry-leading healthcare coverage
  • Contribute to your financial security with savings and a 401K
  • Investment plan with company match
  • Health Savings Account (HSA)
  • Flexible Spending Account (FSA)
  • Dependent Care Spending Account (DCA)
  • 100% Company-paid Life insurance for employees
  • 100% Company-paid Short Term Disability
  • Optional Long Term Disability
  • Enjoy paid vacation time and paid holidays annually
  • Flexible work environment
  • Paid Time Off awarded at hire
  • On-site gym, weight room, locker room
  • Augment your education with tuition assistance programs
  • Professional development opportunities to enhance your career
  • Opportunities to network and connect
  • Lucrative Employee Referral program
  • Delicious free coffee