Technical Support Advisor

2 weeks ago


Columbia, Maryland, United States Themis Insight LLC Full time


Themis Insight addresses complex business, IT, and analytical challenges by tackling the entire issue rather than merely the symptoms. Our approach is both practical and innovative, leveraging interdisciplinary methods.

We offer unique alternatives to conventional consulting firms through small, expertly assembled teams that are equipped to meet the diverse needs of clients across various sectors.

Our extensive interdisciplinary expertise enables us to deliver effective solutions, even when they originate from outside the traditional industry or problem scope. We integrate both Public and Private, Civilian and Military knowledge into every engagement.

We are seeking a Client Support Specialist (Help Desk) to join our team. The position's location may vary based on client requirements.

Key Requirements:
TS/SCI with a Polygraph

Ability to analyze, troubleshoot, and resolve issues

Experience in triaging and managing tickets

Strong communication skills with technical and functional teams to resolve issues

Engagement with Government users and Stakeholder teams to discuss tickets, outstanding issues, workarounds, and resolutions

Support for configuration management processes

Functional support for deployment activities

Development of test scripts and execution of front-end testing

Individual Capabilities/Experience Required:
Availability to work from 8am to 4pm ET

A minimum of 3 years in a Government-facing functional, customer service, or help desk role

Experience in generating and analyzing reports is preferred

Familiarity with configuration management is a plus

Experience in developing and/or reviewing functional system documentation, including requirements, design, and training documents is desirable

Proficiency in Microsoft Office Suite, particularly MS Word and MS Excel

Exceptional written and verbal communication skills

A self-starter, quick learner, and team-oriented individual

Physical Requirements:

Qualified candidates must be able to commute to various work locations, maintain a stationary position for extended periods, and effectively collaborate with colleagues.

Themis Insight offers comprehensive benefits to support your work-life balance, including full health benefit premium coverage and substantial contributions toward retirement.

Our benefits package includes competitive health, dental, and vision plans with 100% paid premiums.

401k: We contribute 6% regardless of your own contributions

Time Off: 11 standard holidays and 25 days of paid time off

Career Development:
We provide career counseling and personalized development plans, including education and training opportunities.

Employee referral bonuses for successful hires are also available.

Themis Insight is an Equal Opportunity/Affirmative Action employer.


We are committed to providing equal employment opportunities to all employees and applicants, prohibiting discrimination and harassment of any kind based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.


This policy applies to all employment terms and conditions, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.



  • Columbia, Maryland, United States Rekor Systems Inc Full time

    Job OverviewPosition SummaryWe are in search of a driven and technically proficient Product Support Specialist to enhance our dedicated team. This role involves gaining a deep understanding of our offerings and staying updated with the latest advancements in technology. You will utilize your excellent communication skills to engage directly with clients and...


  • Columbia, Maryland, United States Rekor Systems Inc Full time

    Job OverviewPosition SummaryWe are in search of a motivated and technically proficient Product Support Specialist to enhance our dedicated team. This role involves acquiring in-depth knowledge of our offerings and staying updated with the latest advancements in technology. You will utilize your strong communication abilities to engage directly with clients...


  • Columbia, Maryland, United States Rekor Systems Inc Full time

    Job OverviewPosition SummaryWe are in search of a motivated and technically proficient Product Support Specialist to enhance our dedicated team. This role involves gaining in-depth knowledge of our offerings and staying updated with the latest advancements in technology. You will utilize your excellent communication abilities to assist clients and partners...


  • Columbia, Maryland, United States Parry Labs Full time

    About UsAt Parry Labs, we are dedicated to enhancing the modern combat advantage through the rapid development and integration of open systems. Our mission is to redefine the forefront of the evolving battlespace by providing transformative capabilities to our warfighters through innovative digital engineering, software, and hardware solutions. As a...


  • Columbia, Maryland, United States Cenero Full time

    Job SummaryCenero is a leading provider of audiovisual and conferencing technology solutions. We are seeking a highly skilled and experienced Field Service Engineer to join our team.Key ResponsibilitiesProvide technical support for audiovisual and conferencing systemsDiagnose and repair system problemsProactively manage and resolve system issuesConfigure and...


  • Columbia, Maryland, United States FLASH Technology Group Full time

    Position Overview:The Quality Coordinator I at FLASH Technology Group plays a crucial role within a 24/7 Service Desk environment. This position involves managing dedicated ticket queues, prioritizing tasks, and assigning them to technical personnel to address end-user issues while ensuring that service levels and objectives are consistently achieved.Key...


  • Columbia, Maryland, United States Tenable Full time

    About Tenable: Tenable is the leader in Exposure Management, empowering over 44,000 organizations worldwide to comprehend and mitigate cyber risks. Our dedicated workforce supports a significant portion of the Fortune 500 and Global 2000, along with various government entities. Join us in our mission to enhance cybersecurity.Why Choose Tenable? Our team...


  • Columbia, Maryland, United States ASR Analytics Full time

    Position Overview Full Time Computer Support Services Company Overview: ASR Analytics is dedicated to delivering impactful technology solutions tailored for public sector agencies and educational institutions across the nation. Our innovative technology initiatives include: Improving access to essential resources for families in need Aiding emergency...


  • Columbia, Maryland, United States Advantage Technical Full time

    Title: Lead Electrical Systems EngineerLocation: Onsite in Columbia, MDSalary: $140,000 Competitive Benefits / PTO / Matching 401KOverview:Contribute to the design of secure technologies that empower the United States, NATO, and allied nations to protect sensitive data in high-risk environments. Participate in the innovation, development, and engineering of...


  • Columbia, Maryland, United States WisdomTree Full time

    Position Overview: WisdomTree is in search of a Corporate Counsel to enhance our legal department. This role will report directly to the Deputy General Counsel and will focus on supporting WisdomTree's corporate and commercial legal initiatives. The ideal candidate will possess the capability to manage multiple tasks across various corporate and commercial...


  • Columbia, Maryland, United States WisdomTree Full time

    Company Overview: WisdomTree is a pioneering global financial institution that provides a diverse range of exchange-traded products (ETPs) and innovative financial solutions. Our mission is to empower investors and enhance the financial experience for professionals and consumers alike.Position Summary: We are seeking a Corporate Counsel to become an integral...


  • Columbia, Maryland, United States WisdomTree Full time

    Position Overview: WisdomTree is on the lookout for a Corporate Counsel to enhance our legal team. This role is pivotal in supporting our corporate and commercial legal initiatives. Reporting directly to the Deputy General Counsel, the successful candidate will engage in a variety of corporate legal matters, making this a versatile position within our legal...


  • Columbia, Maryland, United States WisdomTree Full time

    Position Overview: WisdomTree is in search of a Corporate Counsel to enhance our legal department. This role will report directly to the Deputy General Counsel and will be pivotal in managing WisdomTree's corporate and commercial legal responsibilities. The ideal candidate will possess the capability to handle multiple general corporate and commercial legal...


  • Columbia, Maryland, United States Leidos Full time

    Position Overview:The Defense Enclave Services (DES) program at Leidos is in search of a seasoned, Agile-oriented expert to take on the role of Project Technical Lead for advanced, cloud-centric IT services that support the Defense Information Systems Agency (DISA) and various Department of Defense (DoD) entities.Key Responsibilities:The successful candidate...


  • Columbia, Maryland, United States GliaCell Technologies LLC Full time

    Join Our Team as a Technical Systems Specialist!Are you a dedicated professional in systems engineering seeking a rewarding opportunity to elevate your career?At GliaCell Technologies, we understand the frustration of feeling like just another cog in the machine. Our mission is to create an environment where innovation thrives and every engineer is...


  • Columbia, Maryland, United States Fiserv Full time

    At Fiserv, we believe in empowering you to pursue your passion and find fulfillment in your work. Our team of over 40,000 dedicated professionals is committed to delivering exceptional value to our clients through innovative technology and a relentless pursuit of excellence. If you are looking to join a purpose-driven team, this is your opportunity to shape...


  • Columbia, Maryland, United States Synergy ECP Full time

    About the RoleSynergy ECP is seeking a highly skilled Cloud Systems Engineer to join our team. As a Cloud Systems Engineer, you will be responsible for designing, developing, and implementing Utility Cloud Service offerings for the Agency Extended Enterprise.Key ResponsibilitiesSupport the adoption and integration of Commercial Cloud Service (C2S) platforms...


  • Columbia, Maryland, United States Fiserv Full time

    Lead Technical Program ManagerJoin us at Fiserv, a pioneering force in Fintech and payment solutions.At Fiserv, we are dedicated to facilitating the movement of money and information globally, connecting financial institutions, corporations, merchants, and consumers seamlessly and securely. If you aspire to make a significant impact on a worldwide scale,...


  • Columbia, Maryland, United States Athlon Advisors Llc Full time

    Job OverviewAthlon Advisors is a distinguished independent investment management and strategic advisory firm dedicated to managing all facets of our clients' financial lives. We are currently in search of a highly motivated, detail-oriented, and organized individual with a positive demeanor to excel in our professional office environment as a Client Support...


  • Columbia, Maryland, United States Themis Insight LLC Full time

    Themis Insight is dedicated to resolving complex business, IT, and analytical challenges by addressing the entire issue rather than merely the symptoms. Our innovative and practical interdisciplinary methods set us apart from conventional consulting firms. We pride ourselves on delivering unique solutions through small, highly skilled teams tailored to meet...