Technical Support Advisor
2 weeks ago
Themis Insight addresses complex business, IT, and analytical challenges by tackling the entire issue rather than merely the symptoms. Our approach is both practical and innovative, leveraging interdisciplinary methods.
We offer unique alternatives to conventional consulting firms through small, expertly assembled teams that are equipped to meet the diverse needs of clients across various sectors.
Our extensive interdisciplinary expertise enables us to deliver effective solutions, even when they originate from outside the traditional industry or problem scope. We integrate both Public and Private, Civilian and Military knowledge into every engagement.
We are seeking a Client Support Specialist (Help Desk) to join our team. The position's location may vary based on client requirements.
Key Requirements:
TS/SCI with a Polygraph
Ability to analyze, troubleshoot, and resolve issues
Experience in triaging and managing tickets
Strong communication skills with technical and functional teams to resolve issues
Engagement with Government users and Stakeholder teams to discuss tickets, outstanding issues, workarounds, and resolutions
Support for configuration management processes
Functional support for deployment activities
Development of test scripts and execution of front-end testing
Individual Capabilities/Experience Required:
Availability to work from 8am to 4pm ET
A minimum of 3 years in a Government-facing functional, customer service, or help desk role
Experience in generating and analyzing reports is preferred
Familiarity with configuration management is a plus
Experience in developing and/or reviewing functional system documentation, including requirements, design, and training documents is desirable
Proficiency in Microsoft Office Suite, particularly MS Word and MS Excel
Exceptional written and verbal communication skills
A self-starter, quick learner, and team-oriented individual
Physical Requirements:
Qualified candidates must be able to commute to various work locations, maintain a stationary position for extended periods, and effectively collaborate with colleagues.
Themis Insight offers comprehensive benefits to support your work-life balance, including full health benefit premium coverage and substantial contributions toward retirement.Our benefits package includes competitive health, dental, and vision plans with 100% paid premiums.
401k: We contribute 6% regardless of your own contributions
Time Off: 11 standard holidays and 25 days of paid time off
Career Development:
We provide career counseling and personalized development plans, including education and training opportunities.
Employee referral bonuses for successful hires are also available.
Themis Insight is an Equal Opportunity/Affirmative Action employer.
We are committed to providing equal employment opportunities to all employees and applicants, prohibiting discrimination and harassment of any kind based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all employment terms and conditions, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
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