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Client Support Specialist

2 months ago

Columbia, Maryland, United States Themis Insight LLC Full time


Themis Insight is dedicated to resolving complex business, IT, and analytical challenges by addressing the entire issue rather than merely the symptoms. Our innovative and practical interdisciplinary methods set us apart from conventional consulting firms.

We pride ourselves on delivering unique solutions through small, highly skilled teams tailored to meet the diverse needs of our clients across various sectors.

Our extensive interdisciplinary expertise enables us to identify the most effective solutions, even if they originate from outside the typical industry or problem domain. We leverage both Public and Private, Civilian and Military knowledge in every engagement.



Position Overview:
We are seeking a Customer Support Consultant (Help Desk) to join our team. The role involves supporting our clients with their technical inquiries and ensuring effective resolution of issues.

Key Responsibilities:
  • Analyze, troubleshoot, and resolve client issues.
  • Manage and prioritize support tickets effectively.
  • Collaborate with technical and functional teams to address and remediate issues.
  • Engage with Government users and Stakeholder teams to discuss outstanding issues, workarounds, and resolutions.
  • Support the configuration management process.
  • Provide functional assistance during deployment activities.
  • Develop test scripts and conduct front-end testing.


Qualifications:
  • Ability to work standard business hours.
  • A minimum of 3 years of experience in a customer-facing support role.
  • Experience in generating and analyzing reports is preferred.
  • Familiarity with configuration management is desirable.
  • Experience in developing and reviewing functional system documentation, including requirements and training materials.
  • Proficiency in Microsoft Office Suite, particularly MS Word and MS Excel.
  • Exceptional written and verbal communication skills.
  • Self-motivated, quick learner, and a collaborative team player.


Physical Requirements:

Qualified candidates should be able to commute to various work locations, maintain a stationary position for extended periods, and effectively communicate with colleagues.



Benefits:

Themis Insight values its employees and offers a comprehensive benefits package that includes:

  • Competitive health, dental, and vision plans with fully covered premiums.
  • 401k contributions of 6% regardless of employee contributions.
  • Generous time off policies, including 11 standard holidays and 25 days of PTO.


Career Development:

We provide career counseling and personalized development plans, including opportunities for education and training. Additionally, we offer employee referral bonuses for successful hires.



Themis Insight is an Equal Opportunity/Affirmative Action employer, committed to fostering a diverse and inclusive workplace.


We ensure equal employment opportunities for all employees and applicants, prohibiting discrimination and harassment of any kind.


This policy applies to all aspects of employment, including recruitment, hiring, placement, promotion, termination, and training.