Customer Service Leadership Professional

7 days ago


Las Cruces, New Mexico, United States MCI Military Recruitment Full time

Transform Your Career with MCI Military Recruitment

Making a Difference in Customer Service One Interaction at a Time

We are seeking an exceptional Customer Service Leadership Professional to join our team. This is a unique opportunity to leverage your skills and experience to drive customer satisfaction and loyalty.

About the Role:

  • Lead a team of 15-25 entry-level front-line customer service agents responsible for inbound call handling.
  • Develop and maintain strategy on ensuring customer satisfaction on all service interaction.
  • Drive a culture of accountability, continuous improvement, and personal excellence.
  • Responsible for coaching and developing reports on customer service processes and best practices.
  • Manage metrics, performance criteria, policies and procedures to improve call center productivity continuously.

Your Skills and Qualifications:

  • Minimum of 5-years of total call center experience or 3-years of call center management experience.
  • Associates degree or equivalent combination of education and relevant work experience.
  • Exceptional interpersonal & communication skills.
  • Strong supervisory experience including staff development.

Compensation and Benefits:

  • A competitive estimated salary of $85,000 - $110,000 per year, based on experience.
  • Paid time off as well as paid holidays and paid training opportunities.


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