Customer Service Leadership Professional
7 days ago
Transform Your Career with MCI Military Recruitment
Making a Difference in Customer Service One Interaction at a Time
We are seeking an exceptional Customer Service Leadership Professional to join our team. This is a unique opportunity to leverage your skills and experience to drive customer satisfaction and loyalty.
About the Role:
- Lead a team of 15-25 entry-level front-line customer service agents responsible for inbound call handling.
- Develop and maintain strategy on ensuring customer satisfaction on all service interaction.
- Drive a culture of accountability, continuous improvement, and personal excellence.
- Responsible for coaching and developing reports on customer service processes and best practices.
- Manage metrics, performance criteria, policies and procedures to improve call center productivity continuously.
Your Skills and Qualifications:
- Minimum of 5-years of total call center experience or 3-years of call center management experience.
- Associates degree or equivalent combination of education and relevant work experience.
- Exceptional interpersonal & communication skills.
- Strong supervisory experience including staff development.
Compensation and Benefits:
- A competitive estimated salary of $85,000 - $110,000 per year, based on experience.
- Paid time off as well as paid holidays and paid training opportunities.
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