Customer Service Representative

1 week ago


Las Cruces, New Mexico, United States Mass Markets Full time

**About Mass Markets**

Mass Markets is a leading company that values excellent customer service. We are looking for a dedicated and skilled Customer Service Agent to join our team.

As a Customer Service Agent at Mass Markets, you will be responsible for handling inbound and outbound contacts in a professional manner. You will ensure first call resolution through effective problem-solving and communication. You will also research systems to find missing information and coordinate with other departments to resolve issues when needed.

**Job Requirements**

* Handle inbound and outbound contacts in a courteous and timely manner

* Ensure first call resolution through effective problem-solving and communication

* Research systems to find missing information as applicable

* Coordinate with other departments to resolve issues when needed

* Document and process customer claims in appropriate systems

* Escalate customer issues to the appropriate staff and managerial for resolution as needed

**What We Offer**

* Competitive salary: $45,000 - $55,000 per year

* Opportunities for career growth and development

* Collaborative and dynamic work environment



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