Energy Customer Care Agent

4 days ago


Las Cruces, New Mexico, United States Mass Markets Full time

Join Mass Markets as an Energy Customer Care Agent and take your customer service career to the next level

Compensation and Benefits

As an Energy Customer Care Agent, you can expect a competitive salary of $15.00 per hour, plus bonuses and benefits that will make your hard work truly rewarding.

About the Role

In this role, you will be responsible for interacting with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. You will need to be a confident, fully engaged team player who is dedicated to bringing a positive and enthusiastic outlook to work each day.

Key Responsibilities
  • Handle inbound and outbound contacts in a courteous, timely, and professional manner.
  • Utilize knowledge base and training to accurately answer customer questions and sell appropriate products and services.
  • Listen to customers, understand their needs, and resolve customer issues.
  • Research systems to find missing information; coordinate with other departments to resolve issues as applicable.
Required Skills and Qualifications
  • Must be 18 years of age or older.
  • High school diploma or equivalent.
  • Excellent organizational, written, and oral communication skills.
  • The ability to type swiftly and accurately (20+ words a minute).
  • Bonus skills include one year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment.
About Mass Markets

At Mass Markets, we help customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. We assist companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.



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