Customer Service Manager II
6 days ago
We are seeking a skilled Customer Service Manager II to lead our team of customer service representatives. This is a full-time, on-site position that requires strong leadership and communication skills.
Job Summary- Lead a team of 15-25 customer service representatives in a fast-paced call center environment.
- Develop and implement strategies to improve call quality, productivity, and customer satisfaction.
- Conduct regular business meetings with representatives to discuss performance reviews, coaching, and goal setting.
- Maintain open communication with the operations manager to ensure adherence to corporate policies and procedures.
- Manage metrics, performance criteria, policies, and procedures to continuously improve call center productivity.
- Drive a culture of accountability, continuous improvement, and personal excellence within the team.
- Direct workforce management activities and set performance goals and objectives accordingly.
- Develop and maintain strategies to ensure customer satisfaction across all service interactions.
- Provide team motivation and development to maximize sales opportunities.
- Minimum 5 years of total call center experience or 3 years of call center management experience.
- Associates degree or equivalent combination of education and relevant work experience.
- Exceptional interpersonal and communication skills.
- Strong supervisory experience including staff development.
- Advanced knowledge of Microsoft Office including Outlook, Excel, Word, and PowerPoint.
- Demonstrated ability to drive sales through the actions of others.
- Possess practical conflict resolution skills (both customer and agent conflict).
- Military, local, state, or federal government experience is a plus.
- Graduation from an accredited two-year or four-year college or university is a plus.
- Medical, dental, and vision coverage options.
- Paid time-off.
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Customer Service Operations Manager
7 days ago
Las Cruces, New Mexico, United States MassMarkets Full timeAbout the Role:This is a leadership position that oversees the day-to-day activities of a team of customer service representatives in a dynamic and fast-paced call center environment. As a Customer Service Operations Manager, you will be responsible for ensuring excellent customer experience, driving sales growth, and improving overall team performance.Key...
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Customer Service Leadership Manager
7 days ago
Las Cruces, New Mexico, United States MCI Careers Full timeAbout MCI Careers">MCI is a leader in customer experience and digital transformation. Our company helps clients achieve exceptional results through innovative solutions.">Job Title: Customer Service Leadership Manager">Salary: $34,000 - $44,000 per year">This role offers a competitive salary and opportunities for growth and development within our...
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Customer Service Management Leader
7 days ago
Las Cruces, New Mexico, United States MCI Careers Full timeJob OverviewMCI Careers is seeking a highly skilled Customer Service Management Leader to join our team. As a key member of our organization, you will be responsible for leading a team of customer service agents and ensuring exceptional customer experiences.About the RoleWe are looking for an experienced leader who can motivate and develop their team members...
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Customer Service Representative, Las Cruces
3 days ago
Las Cruces, New Mexico, United States Mass Markets Full time**Join Mass Markets in Las Cruces, New Mexico, and be part of a dynamic team that delivers exceptional customer experiences.About the Role:We are seeking an entry-level Customer Service Agent to join our team at Mass Markets. This is an on-site position with competitive compensation located in Las Cruces, NM. As a Customer Service Agent, you will handle...
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Customer Experience Manager
7 days ago
Las Cruces, New Mexico, United States MCI Careers Full timeAbout MCI CareersMCI Careers is a leading provider of business process outsourcing, staff augmentation, contact center customer services, and IT Services. Our team helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance.Job OverviewWe are seeking an...
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Customer Service Leadership Professional
7 days ago
Las Cruces, New Mexico, United States MCI Military Recruitment Full timeTransform Your Career with MCI Military RecruitmentMaking a Difference in Customer Service One Interaction at a TimeWe are seeking an exceptional Customer Service Leadership Professional to join our team. This is a unique opportunity to leverage your skills and experience to drive customer satisfaction and loyalty.About the Role:Lead a team of 15-25...
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Customer Service Leadership Role
1 week ago
Las Cruces, New Mexico, United States Mass Markets Full timeUnlock Your PotentialThe Customer Service Supervisor III role at Mass Markets is an exciting opportunity to take your career to the next level. As a key member of our operations team, you will be responsible for leading a team of customer service representatives, driving performance excellence, and ensuring exceptional customer experiences.About the JobWe...
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Customer Service Representative
7 days ago
Las Cruces, New Mexico, United States OneMCI Full timeWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at OneMCI. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients via phone, email, and other communication channels.Key Responsibilities:Handle customer inquiries and resolve issues...
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Customer Service Representative
1 month ago
Las Cruces, New Mexico, United States MCI Careers Full timeJob Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service to our clients, resolving issues, and upselling products and services.Key Responsibilities:Handle inbound and...
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Customer Service Representative
1 week ago
Las Cruces, New Mexico, United States Mass Markets Full timeMass Markets is seeking a highly skilled Customer Service Representative to join their team. As a representative of the company, you will play a crucial role in ensuring excellent customer service and support.Job Overview:Provide timely and professional assistance to customers via phone, email, or chat.Resolve customer complaints and concerns in a fair and...
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Customer Service Representative
1 week ago
Las Cruces, New Mexico, United States MCI Careers Full timeAbout the RoleWe are seeking a highly motivated and customer-focused Call Center Agent to join our team. As a Call Center Agent, you will be responsible for providing exceptional customer service to our clients, handling inbound and outbound calls, and working collaboratively with our team to achieve our goals.Key ResponsibilitiesProvide excellent customer...
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Customer Service Representative
1 month ago
Las Cruces, New Mexico, United States MCI Careers Full timeJob Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our contact center, you will be responsible for providing exceptional customer service to our clients, resolving issues, and answering questions in a timely and professional...
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Energy Customer Service Representative
6 days ago
Las Cruces, New Mexico, United States MassMarkets Full timeUnlock Your Potential in a Dynamic CareerMassMarkets is a forward-thinking company that empowers its employees to thrive in a fast-paced environment. As an Entry-Level Energy Customer Care Agent, you will play a pivotal role in delivering exceptional customer experiences, driving business growth, and contributing to our team's success.About the Role:We are...
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Customer Service Representative
7 days ago
Las Cruces, New Mexico, United States MCI Careers Full timeJob Title: Call Center AgentJob Summary:We are seeking a highly motivated and customer-focused Call Center Agent to join our team. As a Call Center Agent, you will be responsible for providing exceptional customer service to our clients through inbound and outbound calls, emails, and chats. You will be the first point of contact for our customers and will be...
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Customer Service Representative
5 days ago
Las Cruces, New Mexico, United States MCI Careers Full timePOSITION SUMMARY:Be part of our dynamic team and take your customer service skills to the next level.MCI Careers offers a unique opportunity to join our team as a Call Center Representative. In this role, you will be responsible for providing exceptional customer service and support to our clients. You will be the face of our company, building strong...
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Customer Service Representative
2 days ago
Las Cruces, New Mexico, United States MCI Careers Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our contact center, you will be responsible for providing exceptional support to our clients and customers.Key ResponsibilitiesHandle inbound and outbound calls, emails, and chats in a professional and...
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Customer Service Representative
1 week ago
Las Cruces, New Mexico, United States Mass Markets Full timeAbout Mass MarketsMass Markets is a leading company in the industry, offering competitive salaries to its employees.Salary InformationThe estimated salary for this position ranges from $45,000 to $60,000 per year, depending on experience and qualifications.Job DescriptionWe are seeking a skilled Customer Service Representative to join our team. As a Customer...
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Customer Service Specialist
2 weeks ago
Las Cruces, New Mexico, United States Mass Markets Full timeMass Markets OverviewWe are Mass Markets, a leading company in the industry. Our mission is to provide excellent customer service and support.About the JobWe are seeking a highly skilled and experienced Customer Service Specialist to join our team. As a Customer Service Specialist, you will be responsible for handling inbound and outbound contacts in a...
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Customer Service Representative
7 days ago
Las Cruces, New Mexico, United States Mass Markets Full time**About Mass Markets**Mass Markets is a leading company in the industry, offering competitive salaries to talented individuals.The estimated salary for this role is $45,000 - $60,000 per year, depending on experience and qualifications.About the JobWe are seeking a highly skilled Customer Service Representative to join our team. As a representative, you will...
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Energetic Customer Support Representative
7 days ago
Las Cruces, New Mexico, United States OneMCI Full timeWe are seeking a highly motivated and energetic individual to join our team as an Energetic Customer Support Representative. As a key member of our customer service team, you will play a critical role in delivering exceptional customer experiences that drive loyalty and retention.Job Summary:The successful candidate will be responsible for handling inbound...