Customer Service Representative

1 week ago


Las Cruces, New Mexico, United States MCI Careers Full time
About the Role

We are seeking a highly motivated and customer-focused Call Center Agent to join our team. As a Call Center Agent, you will be responsible for providing exceptional customer service to our clients, handling inbound and outbound calls, and working collaboratively with our team to achieve our goals.

Key Responsibilities
  • Provide excellent customer service to clients via phone, email, and chat
  • Handle incoming and outgoing calls in a professional and courteous manner
  • Work collaboratively with the team to achieve sales and customer satisfaction goals
  • Develop and maintain relationships with clients to ensure high levels of customer satisfaction
  • Meet or exceed productivity and quality standards
Requirements
  • Bachelor's degree in Business, Communications, or related field
  • 1+ year of experience in a call center or customer-facing role
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and meet productivity standards
  • Strong customer service skills and a passion for delivering exceptional customer experiences
What We Offer
  • Competitive salary and bonus structure
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Comprehensive benefits package, including medical, dental, and vision coverage
  • 401(k) matching program

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.



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