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Bilingual Client Support Specialist

2 months ago

Philadelphia, Pennsylvania, United States Help At Home Full time

Help at Home is actively searching for a Bilingual Client Support Specialist.

We seek candidates who are proficient in Mandarin Chinese, Cantonese Chinese, Vietnamese, or Khmer.

Help at Home is a premier provider of assistance services for seniors and individuals with disabilities, enabling them to maintain independence in their residences.

The primary role of the Client Support Specialist (Case Manager) involves orchestrating care services in collaboration with referral sources, clients, and staff members. This encompasses overseeing personnel, assisting clients, and ensuring effective communication.

  • Respond to inquiries and manage calls promptly
  • Refer complex matters to the appropriate team members
  • Keep client and caregiver records updated in databases
  • Oversee insurance, certifications, and training requirements
  • Conduct interviews with clients to evaluate satisfaction levels
  • Organize caregiver schedules efficiently
  • Uphold confidentiality of sensitive information

Qualifications include a Bachelor's degree, relevant office experience, proficiency in computer applications, meticulous attention to detail, and strong interpersonal skills.

Become a part of Help at Home and contribute positively to the lives of our clients.