Current jobs related to Client Support Specialist - Philadelphia, Pennsylvania - Workoo Technologies

  • Client Support Specialist

    2 weeks ago

    Philadelphia, Pennsylvania, United States KOP Solutions, Inc Full time

    Job OverviewWe are seeking a highly motivated and detail-oriented Client Support Specialist to join our team at KOP Solutions, Inc. As a key member of our Client Support team, you will be responsible for providing exceptional customer service and support to our clients.Your primary responsibilities will include:Providing timely and effective support to...

  • Client Support Specialist

    2 weeks ago

    Philadelphia, Pennsylvania, United States EMG Group Full time

    Job SummaryEmpire Management Group is seeking a highly skilled Client Support Specialist to join our team. This role will be responsible for providing exceptional customer service and support to our clients, ensuring their needs are met and exceeded.Key Responsibilities:Provide timely and effective support to clients via phone, email, and in-personWork...

  • Client Support Specialist

    2 weeks ago

    Philadelphia, Pennsylvania, United States RPI Philadelphia Full time

    Client Support RepresentativeAt Rocksteady Promotions, we're on a mission to deliver exceptional client experiences that drive business growth. We're seeking a highly motivated and customer-focused individual to join our Client Support Representative team.Key Responsibilities:Engage with potential customers to educate them on our clients' products and...

  • Client Support Specialist

    2 weeks ago

    Philadelphia, Pennsylvania, United States KOP Solutions, Inc Full time

    We are seeking a highly skilled Client Support Specialist to join our team at KOP Solutions, Inc. As a key member of our Client Support team, you will be responsible for providing exceptional customer service and support to our clients. Through our comprehensive training program, you will develop the skills and knowledge necessary to succeed in this role and...

  • Client Support Specialist

    4 weeks ago

    Philadelphia, Pennsylvania, United States Empire MG Full time

    In response to the continued growth of Empire Management Group, we are seeking a highly skilled Client Support/Communications Specialist to serve the Philadelphia area.The successful candidate will be assigned an existing customer base and will be responsible for providing onsite, sales, and client relations services.Key Responsibilities:Provide exceptional...

  • Client Support Associate

    3 weeks ago

    Philadelphia, Pennsylvania, United States RPI Philadelphia Full time

    Job Title: Client Support RepresentativeWe are seeking a highly motivated and customer-focused individual to join our Client Support Representative team at RPI Philadelphia. As a key member of our team, you will play a vital role in delivering exceptional customer experiences and driving business growth.Job Summary:The Client Support Representative will be...

  • Client Support Specialist

    1 month ago

    Philadelphia, Pennsylvania, United States KOP Solutions, Inc Full time

    Job Title: Client SupportWe are seeking a highly motivated and detail-oriented individual to join our team as a Client Support professional. As a key member of our Client Support team, you will be responsible for providing exceptional customer service and support to our clients, ensuring their needs are met and exceeded.Key Responsibilities:Provide timely...

  • Client Relationship Specialist

    2 weeks ago

    Philadelphia, Pennsylvania, United States Charles Schwab Full time

    Unlock Your Potential as a Client Relationship SpecialistAt Charles Schwab, we're committed to empowering our employees' personal and professional success. As a Client Relationship Specialist, you'll play a critical role in delivering an unparalleled client experience and driving the operational success of our local Schwab branch.Key Responsibilities:Provide...

  • Travel Nurse ICU Specialist

    2 weeks ago

    Philadelphia, Pennsylvania, United States HealthEcareers - Client Full time

    Job Title: Travel Nurse ICU SpecialistGHR Healthcare is seeking a dedicated and skilled Travel Nurse ICU Specialist to join our team. As a Travel Nurse ICU Specialist, you will be responsible for providing high-quality patient care in a fast-paced ICU environment.About the JobSpecialty: ICU - Intensive Care UnitDiscipline: RN - Registered NurseDuration: 13...

  • Client Services Support Specialist

    1 month ago

    Philadelphia, Pennsylvania, United States Novick Corporation Full time

    Job OpportunityWe are seeking a highly skilled and customer-focused individual to join our Client Services Support Team at Novick Corporation.About the RoleAs a Client Services Support Team Member, you will be responsible for providing exceptional customer service to our clients via phone and email. Your primary focus will be on order submission and...

  • IT Support Specialist

    2 weeks ago

    Philadelphia, Pennsylvania, United States AVASO Technology Solutions Full time

    Job Title: IT Support SpecialistJob Summary:We are seeking an experienced IT Support Specialist to join our team at AVASO Technology Solutions. As an IT Support Specialist, you will be responsible for providing technical support to our clients, including troubleshooting, repair, and maintenance of desktop and laptop computers, IP phones, and other technical...

  • IT Support Specialist

    1 week ago

    Philadelphia, Pennsylvania, United States Synerfac Full time

    Job Title: IT Support SpecialistJob Summary: Synerfac is seeking an IT Support Specialist to join our team. As an IT Support Specialist, you will provide technical support and assistance to our clients, ensuring they receive the best possible service. Responsibilities: Provide technical support and assistance to clients via phone, email, and in-person....

  • Client Services Support Specialist

    1 week ago

    Philadelphia, Pennsylvania, United States Novick Corporation Full time

    Job OverviewWe are seeking a highly skilled and customer-focused Client Services Support Team Member to join our team at Novick Corporation.Key Responsibilities:Provide exceptional customer service via phone and email, ensuring timely and professional communication with clients.Process and manage client orders, including submissions, adjustments, and...

  • Peer Support Specialist

    1 month ago

    Philadelphia, Pennsylvania, United States The CKHobbie Group Full time

    Job Title: Hybrid Peer SpecialistOur client, The CKHobbie Group, is seeking a highly motivated and compassionate Hybrid Peer Specialist to join their team. As a Hybrid Peer Specialist, you will play a vital role in supporting individuals struggling with OUD/SUD and mental health issues.Key Responsibilities:Engage with clients in the community and via phone,...

  • Client Setup Specialist

    2 weeks ago

    Philadelphia, Pennsylvania, United States Pyramid Consulting Full time

    Job Title: Client Setup SpecialistJob Summary:We are seeking a skilled Client Setup Specialist to join our team at Pyramid Consulting, Inc. The ideal candidate will have experience in benefits administration, auditing, and quality assurance.Key Responsibilities:Audit client setup documents, including benefit templates, to ensure compliance with established...

  • Client Relationship Specialist

    2 weeks ago

    Philadelphia, Pennsylvania, United States Charles Schwab Full time

    Job Summary:As a Client Relationship Specialist at Charles Schwab, you will play a critical role in delivering an unparalleled client experience. You will work closely with your Client Relationship Manager and Branch Manager to assist in the operational success of the local Schwab branch. This is an excellent opportunity to bring your passion for customer...

  • Client Relationship Specialist

    2 weeks ago

    Philadelphia, Pennsylvania, United States Charles Schwab Full time

    Unlock Your PotentialAt Charles Schwab, we're committed to empowering our employees' personal and professional success. As a Client Relationship Specialist, you'll play a critical role in delivering an unparalleled client experience in our local branch. Under the guidance of your Client Relationship Manager and Branch Manager, you'll assist in operational...

  • Employment Support Specialist

    1 week ago

    Philadelphia, Pennsylvania, United States COMHAR, Inc. Full time

    Job Title: Employment Support SpecialistCOMHAR, Inc. is seeking a highly motivated and experienced Employment Support Specialist to join our team. As a key member of our Employment Services department, you will play a vital role in supporting individuals with intellectual and developmental disabilities to achieve their employment goals.Job Summary:The...

  • Technical Support Specialist

    1 week ago

    Philadelphia, Pennsylvania, United States Clarivate Analytics Full time

    About the RoleWe are seeking a skilled Technical Support Specialist to join our IPfolio Premium Service team. As a Technical Support Specialist, you will work closely with our clients to review and analyze client issues and requests to understand their needs and configure appropriate solutions.Key ResponsibilitiesWork closely with IPfolio's clients to review...

  • Travel Nurse ICU Specialist

    4 weeks ago

    Philadelphia, Pennsylvania, United States HealthEcareers - Client Full time

    Job Title: Travel Nurse ICU SpecialistPlanet Healthcare is seeking a skilled Travel Nurse ICU Specialist to join our team in Philadelphia, Pennsylvania.Job Description & RequirementsSpecialty: ICU - Intensive Care UnitDiscipline: RNEmployment Type: TravelShift: 12 hours, daysDuration: 12 weeksStart Date: Negotiable36 hours per weekAs a Travel Nurse ICU...

Client Support Specialist

2 months ago

Philadelphia, Pennsylvania, United States Workoo Technologies Full time
About the Role

The Client Support Specialist position is a permanent role with an expected schedule of 35-40 hours per week, available Sunday through Sunday.

Team members must be flexible to work any of our 8-hour shift schedules during our standard business hours of 5:00 am to 10:00 pm local time.

Training sessions are scheduled from Monday to Friday, 8:00 am to 5:00 pm CST for a duration of 5 weeks. Due to business needs, occasional overtime may be required.

Key Responsibilities
  • Handle incoming calls from clients regarding eligibility inquiries and prescription status.
  • Guide and inform clients about their prescription benefits, plan usage, formulary, premiums, and the status of orders and claims.
  • Ask pertinent questions and actively listen while documenting necessary information in computer systems.
  • Identify issues and communicate solutions and actions to clients, pharmacies, and healthcare providers regarding prescription orders and reorders.
  • Make outbound calls to clients concerning prescription orders and billing inquiries.

This role is both challenging and rewarding. You will be tasked with investigating complex issues related to member prescriptions and pharmacy benefits across various databases, requiring proficiency in computer navigation and multitasking while engaging confidently and compassionately with clients.

Performance will be recognized and rewarded in an environment that will challenge you and provide clear guidance on what it takes to succeed in your role, along with opportunities for advancement into other areas of interest.

Interview Process

Our interview process has been streamlined for your convenience. Your digital, recorded interview will consist of 5 questions and will last less than thirty minutes. Please be articulate, clear, and thorough in your responses. Once a decision has been made following your interview, we will inform you promptly.

Required Qualifications
  • High School Diploma/GED (or higher) or equivalent work experience.
  • At least 1 year of customer service experience, including providing service over the phone.
  • Familiarity with computers and Windows PC applications, including the ability to navigate and understand new and advanced computer system functions.
  • Basic knowledge of Microsoft Office Word (ability to open and navigate a document) and Microsoft Excel (ability to open and navigate a spreadsheet).
  • Ability to work any of our 8-hour shift schedules during our regular business hours of Sunday through Sunday, 5:00 am to 11:00 pm local time.
Preferred Qualifications
  • Experience in a call center environment.
  • Customer service experience.
  • Experience with adult learning in an online setting.
  • Familiarity with digital systems and platforms, including web, chat, and email.
  • Experience in a healthcare/insurance environment (familiarity with medical terminology, insurance documents, or benefit plan design).
  • Background in social work, behavioral health, disease prevention, health promotion, and behavior change (working with at-risk populations).
Telecommuting Requirements

Must have a dedicated workspace that is separate from other living areas and provides sufficient privacy.

Ability to keep all company sensitive information secure (if applicable).

Must reside in an area that can obtain a high-speed internet connection approved by UnitedHealth Group or utilize an existing high-speed internet service.

Must be able to connect directly to the internet via a wired connection (either directly to a modem or router).