Medical Office Administrator
6 days ago
We are seeking a highly skilled and detail-oriented Patient Service Representative to join our team at Spaulding Hospital-Boston & Cambridge(SRN,SRH,SHC). The successful candidate will be responsible for overseeing and performing all activities associated with the outpatient registration service and scheduling of outpatients.
Key Responsibilities- Provide exceptional customer service to patients and families, ensuring a positive experience throughout their visit.
- Coordinate the complete demographic and insurance intake, computerized registration, and scheduling of patients, verifying insurance coverage and ensuring accurate and timely processing.
- Support front office staff in answering phones, assisting patients, and fulfilling cross-trained responsibilities.
- Maintain accurate and up-to-date patient records, ensuring compliance with regulatory requirements.
- Process patient pre-registration, registration, insurance verification, and scheduling in accordance with center standards.
- Assist with administrative duties, including answering phones, confirming appointments, and supporting insurance requirements processes.
- Collaborate with other departments to ensure seamless patient flow and efficient use of resources.
- Participate in quality improvement initiatives to enhance patient satisfaction and experience.
- High school graduate required; Associate's degree preferred.
- Two years of experience in a medical/physician's office setting and/or experience with insurance benefits preferred.
- Computer proficiency required, with Microsoft Office applications and EPIC (EHR) proficiency preferred.
- Excellent communication and interpersonal skills, with the ability to work independently and as part of a team.
- Complete annual requirements of completing 6 initiatives as described in the administrative ladder application.
Spaulding Rehabilitation is an Affirmative Action Employer. We are committed to creating a diverse and inclusive work environment that values the skills and perspectives of all employees. We welcome applications from qualified candidates who share our commitment to excellence and our values of Innovation, Collaboration, Accountability, Respect, and Excellence.
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