Operations Manager

3 weeks ago


San Francisco, California, United States Equinox Fitness Club Full time

Job Summary:

We are seeking a highly motivated and experienced Operations Manager to join our team at Equinox Fitness Club. As an Assistant General Manager, you will play a key role in leading our front-line staff and ensuring exceptional customer service.

Key Responsibilities:

  • Influence and inspire a dynamic workforce to deliver exceptional results
  • Interview, hire, train, and manage Front Desk, Maintenance, and Kids' club departments to meet the Equinox brand standards
  • Complete staff performance evaluations monthly and annually
  • Adhere to monthly ordering timelines and supply budgets
  • Ensure a high-level of customer service to club members
  • Support ancillary departments and sales with the partnership of the General Manager
  • Awareness of monthly departmental goals and monthly projections
  • Ensure cleanliness of the club per Equinox's company standard
  • Ensure the club is following proper Risk Management and Loss Prevention procedures
  • Monitor safety and security of the club
  • Help facilitate all other projects or responsibilities as delegated by the General Manager

Requirements:

  • Proven leadership ability with 1-3 years of management experience in an operational management industry
  • Strong verbal and written communication skills
  • High-touch customer service experience preferred
  • Effective time management and follow-up skills
  • Financial management experience
  • Bachelor's Degree preferred

Physical Requirements:

  • Ability to lift 25 pounds
  • Able to be mobile throughout the facility all day

What We Offer:

  • Competitive salary and benefits package
  • Complimentary club membership
  • Perks and incentives with our products and services

Pay Transparency:

$70,000 - $80,000 Annually

Equinox is an equal opportunity employer.



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